• Finding the IP Address for your Core Phones

  Finding the IP Address of your Phone Written by Shea Georgetti Majority of the time when a support request is open. One of the first steps is to find the IP address of the phone that is having trouble. Please see steps below on how to find the IP address of each phone. Grandstream Standard Phone  Middle button on the directional pad. This will bring up the menu Scroll to Status Network Status You'll find IP address there IPV4 address Example: 192.168.1.122 GrSome readers

• Getting Started with eFax

  Getting Started with eFax Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field.  An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into aSome readers

• How do I setup QoS on a TP-Link router?

  How do I setup QoS on a TP-Link router? Written by Shea Georgetti QoS (Quality of Service) is designed to ensure the efficient operation of the network when the network is overloaded. Enabling QoS will specify priority levels for some devices or applications. Below are instructions on enabling QoS and adding rules. To enable QoS go to http://tplinkwifi.net and log in with the username and password set on your router. Go to Advanced>QoS>Settings SFew readers

• Deluxe, Standard, and Wifi Phone Setup and User Guide

  Deluxe, Standard, and Wifi Phone Setup and User Guide Written by Ryan Lowe Deluxe Phone (GXP2135): Download User Manual Download Quick User Guide Download Installation Guide StanFew readers

• Getting Started with Voiply Online

  Getting Started with Voiply Online Written by Ryan Lowe This guide will get you up and running with your new Voiply Online Account! With just a few easy steps you can be making phone calls in no time! If you like you can first watch our helpful video: Voiply Home Setup Video Plug your new Voiply phone into Ethernet on your router or network jack (From the LAN port on the phone to the port on the router/network jack)Few readers

• How to Make International Calls with Voiply Online

  How to Make International Calls with Voiply Online Written by Ryan Lowe Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbers. This signals that thFew readers

• Bring Your Own Device: Grandstream HT801, HT802, HT812, HT813, HT814, HT818

  Bring Your Own Device: Grandstream HT801, HT802, HT812, HT813, HT814, HT818 Written by Ryan Lowe Please note that faxing is not supported, only one SIP account per HT8XX, and only one FXS port is supported for the HT8xx series of phones with Voiply BYOD. It's important that if this device was with a previous provider, that they remove the MAC address from thier system. After performing a factory reset to the Adapter, you can now find the IP address to login from youFew readers

• Transfering Calls

  How do I transfer calls? Written by Brooke Rhodes Follow these instructions for transferring calls on the Grandstream GXP 2135, 1625, WP820. On the GXP 2135 (Deluxe) and 1625 (Standard) to transfer a call press the transfer button dial the extension you wish to transfer to then press transfer again. You can also enter an external number at this time as well to transfer the call to an outside number or mobile number. (https://storage.crisp.chat/users/helpdesk/website/d6ab295a-Few readers

• How to Factory Reset your Voiply Online phone

  How to Factory Reset Your Phone Written by Ryan Lowe Please note that a factory reset is not a step that you would want to perform, without first consulting the support team. These instructions are for the Grandstream phones only. Please use the following steps to factory reset your Standard phone: Press the menu button (center button of the directional pad). Scroll down and select 'System'. Scroll down and select 'Factory Reset'. Press 'OK' to confirm factory reset. 5Few readers

• Bring Your Own Device: Grandstream GRP26XX and GXP21XX

  Bring Your Own Device: Grandstream GRP2612, GRP2613, GRP2614, GRP2615, GRP2616, GXP21XX Written by Ryan Lowe Please note that only one SIP account is supported for the GRP26XX/GXP21XX Series. It's important that if this device was with a previous provider, that they remove the MAC address from their system. To get started, we need to factory reset the GRP26XX, afterwards you can now find the IP address to login from your computer. (https://storage.crisp.chat/uFew readers

• Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers

  Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers Written by Ryan Lowe Log into your portal using the social media or SMS account you used during your checkout. You can find the link in your email or you can ask us for help via chat. Locate the Call Scenarios section and then select Auto Attendant: We have a default greeting setup, but you can use our tFew readers

• Router/Modems that could have potential issues with Voiply Business

  Router/Modems that could have potential issues with Voiply Business Written by Ryan Lowe Arris TG1682G Note: In the latest firmware updates the option to turn off SIP-ALG was removed Known Issues: The DHCP server on this device has known software issue that causes devices to lose their IP and get a new IP frequently. Resolution: Login into the Arris gateway. Click on Firewall tab at the top of the page Firewall Settings Do the following: • FiFew readers

• How to Access Your Voiply Online Business Portal

  How to Access Your Voiply Online Business Portal Written by Ryan Lowe If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is from your Order Email. You can then click the graphic and it will allow you to login with the social media (Gmail, Facebook, Outlook, LinkedIn), account or SMS you had validated the order with. From here you you can access yoFew readers

• How to record audio for voicemails, and convert to WAV

  How to record audio for voicemails, and convert to WAV Written by Ryan Lowe First we will need to record the audio you wish to use. This can be done using a free program called Audacity (https://www.audacityteam.org/ To get the best quality on your voicemail or auto attendant recordings we recommend converting them to WAV format with 8000 Hz and 8 bit mono. Click the link below to convert your MP3 online. Convert MP3 to WAV (https://storage.crisp.chat/users/helpdeFew readers

• Wi-Fi Desk Phone Quick Start Guide

  Wi-Fi Desk Phone Quick Start Guide Written by Ryan LoweFew readers

• Bring Your Own Device: Grandstream WP820

  Bring Your Own Device: Grandstream WP820 Written by Ryan Lowe Please note that only one SIP account is supported for the WP820 It's important that if this device was with a previous provider, that they remove the MAC address from their system. To get started, we need to factory reset the WP820, afterwards you can now find the IP address to login from your computer. (https://storage.crisp.chat/users/helpdesk/website/19040daf8d2ba300/615b7740-2df2-4c76-be9e-0200Few readers

• Setting Up IVR Timeout Options for Voiply Online

  Setting Up IVR Timeout Options for Voiply Online Written by Ryan Lowe When using the Auto Attendant Call Scenario, it is possible to setup options that will be used after the caller listens to your greeting, but does not choose any options. Simply click enabled and then pick a time that is longer than your greeting: In the example above, we can see that the greeting message is 22 seconds long. TFew readers

• How To Use Your Answering Machine for Voiply Business

  How To Use Your Answering Machine for Voiply Online Business Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click the pencil icon to edit your extension, then simply change the Voicemail option to "No Voicemail", this will engage your answering machine if its enabled, rather than the Voiply Voicemail.Few readers

• Recommended Routers/Modems that work best with Voiply Online Business

  Recommended Routers/Modems that work best with Voiply Online Business Written by Shea Georgetti Having a proper router configured within your network is essential to proper voice quality and reliability. Voiply has tested and proven these routers work best with our environment. We highly recommend checking all network equipment on site to ensure your devices match our list. Routers NETGEAR Nighthawk Smart Wi-Fi Router, R6700 (https://storage.crisp.chat/users/helpFew readers

• How to resolve issues during the checkout process for Voiply Business

  How to resolve issues during the checkout process Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process. (htFew readers

• Outgoing Call Restrictions for Voiply Online

  Outgoing Call Restrictions for Voiply Online Written by Ryan Lowe “NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXFew readers

• How to Check Your Voicemail From Your Business Phone

  How to Check Your Voicemail From Your Business Phone Written by Ryan Lowe This guide will walk you through how to check your voicemail from the Business Phone First dail 5555, you will hear a prompt asking you to enter your password, which should be your extension number, (pound) is not needed. (If you have an issue with your password, please reach out to support via chat.) Once in the portal you can choose from the following options: 1 - Listen to new messages Menu Options afterFew readers

• Call Forwarding for Voiply Online Business

  Call Forwarding for Voiply Online Business Written by Ryan Lowe Please login to your Business Portal Once you have logged in, you can then click on the Edit button to edit your Call Scenario for that number: You will want to setup a Basic Call Scenario, then setup Call Forwarding from the bottom of the page. (https://storage.crisFew readers

• Connecting Grandstream GRP261X Phones to WiFi

  If you don't have an ethernet cable available, the Grandstream GRP2612W, GRP2614, GRP2615 & GRP2616 can instead connect to a WiFi network. To do this, first ensure you know the network name and password for your WiFi, and that the handset's power has been connected, then perform the following: Select Menu and navigate to System -Wi-Fi settings. Set Wi-Fi to "Enabled" and press "Save". (hFew readers

• Recording A Voicemail Greeting for the Voiply Online Desktop App

  For recording new voicemail messages we like to use Audacity - https://www.audacityteam.org/download/ but any audio recording program will work fine (you can also use your favorite mobile app to record with your cell phone): Click record and then speak your new voicemail message. Click Stop when done: TFew readers

• Getting your Voiply Online Business Order Started

  Getting your Voiply Online Business Order Started From your favorite web browser please visit build.voiply.com to get your order started. Once on the page, we can then move down to Company Numbers: You can add new numbers with the New Number button, this will allow you to pick a City and State and search for the perfect number! You mFew readers

• Supported International Countries - Landline Calls for Voiply Business

  Voiply offers free international calling in countries below *: Argentina Australia Austria Bangladesh Belgium Bermuda Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands France French Guiana Germany Greece Guadeloupe Guam Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Luxembourg Malaysia Malta Martinique Mexico Mongolia Morocco Netherlands New Zealand Norway Panama Peru PolFew readers

• Wi-Fi Desk Phone (GRP2612W) Quick Start Quick

  Wi-Fi Desk Phone (GRP2612W) Quick Start Quick Written by Ryan Lowe This guide will get you started with the Wi-Fi Desk Phone First we will need to get the phone connect to the Wi-Fi or plugged into the wired network. The wired network is easy, just plug into the port with the 3 Some highlights include: Call Transfers: You can press the tFew readers

• Headset Compatibility for the Wi-Fi Desk Phone

  The Wi-Fi Desk Phone, also known as the GRP2612W is the latest in the lineup from Grandstream, this guide will help you find a headset that will work with your phone. RJ9 headsets and cables EHS headsets and adapters/cables Bluetooth headsetsFew readers

• Getting Started with Voiply Business

  Getting Started with Voiply Online Written by Ryan Lowe This guide will get you up and running with your new Voiply Online Account! With just a few easy steps you can be making phone calls in no time! If you like you can first watch our helpful video: Voiply Business Setup Video Plug your new Voiply phone into Ethernet on your router or network jack (From the LAN port on the phone to the port on the router/network jack): (https://storage.crisp.chat/useFew readers

• Setting up an Auto Attendant Call Scenario

  Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers Written by Ryan Lowe Log into your portal using the social media or SMS account you used during your checkout. You can find the link in your email or you can ask us for help via chat. Locate the Call Scenarios section and then select Auto Attendant: We have a default gFew readers

• Outgoing Call Restrictions for Voiply Business

  “NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs - a large number of fraud has occurred with these NPANXXs aFew readers

• How to Make International Calls

  How to Make International Calls with Voiply Online Written by Ryan Lowe Note: VoIPly has a 60-minute call limit per international call, so any call will automatically disconnect after this time. This is a global setting and cannot be changed. Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any otheFew readers

• How to Safari Issues (iOS and Mac) 3rd Party Cookies Error

  How to Safari Issues (iOS and Mac) 3rd Party Cookies Error Written by Ryan Lowe Customers on the Mac or iOS platform might encounter an error when checking out. Please be sure to review the following steps to allow Safari to enable cookies: For Mac: For iOS: (https://storage.crisp.chat/users/helpdesk/website/34351dc24571ba00/65e76f4e-62cf-4a5d-bbf6Few readers