Finding the IP Address for your Legacy Phones

Finding the IP Address of your Phone

Written by Shea Georgetti

Majority of the time when a support request is open. One of the first steps is to find the IP address of the phone that is having trouble. Please see steps below on how to find the IP address of each phone.

Grandstream Standard Phone 

Middle button on the directional pad. This will bring up the menu
Scroll to Status
Network Status
You'll find IP address there IPV4 address
Example: 192.168.1.122

GrandStream Deluxe or Receptionist Phone 

Middle button on the directional pad. This will bring up the menu
Scroll to Status
Network Status
You'll find IP address there IPV4 address
Example: 192.168.1.122

Grandstream Wireless Phone

Middle button on the directional pad. This will bring up the menu
Use directional Pad to find settings (Gear Icon)
At the bottom find Status
Scroll down and you'll find IP address
Example: 192.168.1.122

If your phone does not have an IP address. Please restart your phone to get an IP address from your network router/modem. If your phone still is not getting an IP address. You may need to contact an IT professional to help.

Updated on: 01/10/2024