Question 1

Getting Started with Voiply Home

Accepted Answer

Getting Started with Voiply Home

Written by Ryan Lowe

This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time!

Quick start guide:

If you like you can first watch our helpful video:

Voiply Home Setup Video

Plug the Voiply Adapter into your Router via ethernet (the blue port on the Adapter).

Plug your existing analog phone line into the port on the back (the green port on the Adapter) and then plug the device into power.

When all the lights on the Adapter light up solid blue, you are ready to make calls! Please note that you will see the Adapter reboot twice times while it configures your account. (It can take up to 5 minutes to fully configure.)

Please be sure to disable your answering machine if your phone has one, the Voiply Home service routes all voicemail to the email setup on your extension.

If you have any qu

Question 2

How to Disable SIP ALG on Popular Routers

Accepted Answer

How to Disable SIP ALG for Voiply Home Users

Written by Ryan Lowe

Modern routers are setup to check traffic and can interfere with VoIP

Please click here to check SIP ALG:

Click to check SIP ALG

Optimal results displayed below:

What is SIP ALG

SIP ALG is a feature found in most networked routers, operating as a function of its firewall. It consists of two different technologies, explained below:

Session Initiation Protocol (SIP) - The underlying service that powers all Voice over Internet Protocol (VoIP) phones, apps, and devices. SIP manages registering devices, maintaining call presence, and overseeing the call audio. Read more about SIP in our deep dive here. Application Layer Gateway (ALG) - Routers segments your ISP and your internal network through a process known as Network Address Translation (NAT). An ALG acts as a proxy to rewrite the destination addresses in data packets for improved connectivity.

Where does SIP ALG Present Issues?

The problem with SIP ALG is the fact that most times, packet rewriting causes undesirable

Question 3

How to Disable SIP ALG for Voiply Home Users

Accepted Answer

How to Disable SIP ALG for Voiply Home Users

Written by Ryan Lowe

Modern routers are setup to check traffic and can interfere with VoIP

Please click here to check SIP ALG:

Click to check SIP ALG

Optimal results displayed below:

What is SIP ALG

SIP ALG is a feature found in most networked routers, operating as a function of its firewall. It consists of two different technologies, explained below:

Session Initiation Protocol (SIP) - The underlying service that powers all Voice over Internet Protocol (VoIP) phones, apps, and devices. SIP manages registering devices, maintaining call presence, and overseeing the call audio. Read more about SIP in our deep dive here. Application Layer Gateway (ALG) - Routers segments your ISP and your internal network through a process known as Network Address Translation (NAT). An ALG acts as a proxy to rewrite the destination addresses in data packets for improved connectivity.

Where does SIP ALG Present Issues?

The problem with SIP ALG is the fact that most times, packet rewriting causes undesirable

Question 4

Factory Reset Voiply Adapter

Accepted Answer

With the Voiply Adapter powered on, unplug the blue Ethernet cable from the Internet port.

Voiply Adapter Back

Locate the pin-sized-hole labeled "Reset" on the back of the Voiply Adapter.
Insert something into the hole such as a paperclip. Press and hold the Reset button for 10 seconds (you should hear a click when you initially press in) until all 3 lights blink, then release the Reset button.

Voiply Adapter reset with PIN

Plug the blue Ethernet Cable back into the Internet port. All 3 lights will briefly turn on, then only the power light will remain on.
Wait a few minutes for all 3 lights to turn back on. Once they're all on, your phone is ready for use.

Voiply Adapter - all lights powered on

|| If you are still unsure of the reset process, please view this quick how-to video: How to Factory Reset your Adapter

Question 5

How to Configure Grandstream Wave using a QR code

Accepted Answer

How to Configure Grandstream Wave using a QR code

This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal

Written by Ryan Lowe

Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10)

To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to configure your Grandstream Wave softphone:

From your Voiply portal, click Services > Legacy Softphone Setup

Once here you will see links to download via the iPhone app store, or Google Play store. You will need to download this app on your device before continuing. (see image in step 3).
Toward the bottom, see the drop down. Here you can choose the extension you wish to configure. In this example we will be configuring extension 105.

After choosing your extension a QR code will be generated. This will be used to configure your GS Wave softphone. Notice the "Send Registration information to email" field, you can use this to email the code to yourself, then select the image instead of scanning the image.

![](https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-45

Question 6

30 Day Money Back Guarantee Claim

Accepted Answer

RETURN INSTRUCTIONS

Securely pack the items in original box with all cables and instruction manuals.
Use the address listed below and affix the appropriate amount of postage.
Ship package from your nearest post office or shipping company of your choice.

VOIPly LLC

2200 Wheless Lane

Austin, TX 78723

|| Please be sure to ask for a receipt from the carrier that you used to return your items, this should include a tracking number.

All returned or exchanged items must be in new condition, in their original box, and must include all packing material, manuals, and all accessories. Customers are responsible for any damages to the returned product while in their possession and/or during return shipping. The return amount is subject to change due to the condition of product once returned to Voiply. If the product is deemed not able to be restocked, the customer will be responsible for providing a shipping account number to have product returned to them, or product will be discarded and no credit will be issued. Refund will be issued within 7-10 business days of receiving the return.

_We offer a 30-day Money Back Guarantee ('MBG') if you terminate your service within 30 days from the date of your order. Your Order Date is the date you order service or the date we successfully process your payment, whichever is later. The MBG applies to the monthly service char

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