Q: Getting Started with Voiply Home

Getting Started with Voiply Home Written by Ryan Lowe This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time! Quick start guide: If you like you can first watch our helpful video: Voiply Home Setup Video Plug the Voiply Adapter into your Router via ethernet (the blue port on the Adapter). Plug your existing analog phone line into the port on the back (the green port on the Adapter) and then plug the device into power. When all the lights on the Adapter light up solid blue, you are ready to make calls! Please note that you will see the Adapter reboot twice times while it configures your account. (It can take up to 5 minutes to fully configure.) Please be sure to disable your answering machine if your phone has one, the Voiply Home service routes all voicemail to the email setup on your extension. If you have any qu

Q: How to Disable SIP ALG on Popular Routers

How to Disable SIP ALG on Popular Routers Written by Shea Georgetti Please click here to check SIP ALG: Click to check SIP ALG Optimal results displayed below: SIP ALG Overview: SIP ALG (Application Layer Gateway) is a mechanism found in most routers that rewrites packets transmitted across the device. Certain protocols are processed by the application layer gateway (ALG) and rewritten to allow better flow through a firewall or when NAT (Network Address Translation) is employed. The SIP protocol is one of several protocols managed by this system. One of the most common issues with VoIP solutions relates to audio transmission and presence of a firewall and/or NAT traversal being configured. In many cases, a properly configured system may still have audio issues when transmitting or receiving calls where only one party is heard during a call. Implementing the necessary changes to disable SIP ALG can oftentimes resolve these issues. Where does SIP ALG Present Issues?

Q: How do I send an Efax?

How do I send an Efax? Written by John Prechtl First , open a new email message Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field. An example would look something like this: 18444864759@voiplyfax.com Next , attach your document and type a message in the body of the email which will be converted into a cover letter, or leave the body/subject blank. If nothing is attached the subject/body will be the faxed message. Next, when the fax is ready, press send. You will then receive an email notification that the fax s queued, then another notification once it has been delivered. (Please note: Customers can only send faxes using an email account that is registered with our system. If you would like to send using other accounts you would have to sign them up for free (limited) sending accounts at voiplyfax.com) If you have any issues receiving the Queued Successfully and Delivered emails be sure to also check your Junk email. You may also need to white list the domain voiplyfax.com within your spam filter.

Question 1

Getting Started with Voiply Home

Accepted Answer

Getting Started with Voiply Home

Written by Ryan Lowe

This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time!

Quick start guide:

If you like you can first watch our helpful video:

Voiply Home Setup Video

Plug the Voiply Adapter into your Router via ethernet (the blue port on the Adapter).

Plug your existing analog phone line into the port on the back (the green port on the Adapter) and then plug the device into power.

When all the lights on the Adapter light up solid blue, you are ready to make calls! Please note that you will see the Adapter reboot twice times while it configures your account. (It can take up to 5 minutes to fully configure.)

Please be sure to disable your answering machine if your phone has one, the Voiply Home service routes all voicemail to the email setup on your extension.

If you have any qu

Question 2

How to Disable SIP ALG on Popular Routers

Accepted Answer

How to Disable SIP ALG on Popular Routers

Written by Shea Georgetti

Modern routers are setup to check traffic and can interfere with VoIP

Please click here to check SIP ALG:

Click to check SIP ALG

Optimal results displayed below:

SIP ALG Overview:

SIP ALG (Application Layer Gateway) is a mechanism found in most routers that rewrites packets transmitted across the device. Certain protocols are processed by the application layer gateway (ALG) and rewritten to allow better flow through a firewall or when NAT (Network Address Translation) is employed. The SIP protocol is one of several protocols managed by this system.

One of the most common issues with VoIP solutions relates to audio transmission and presence of a firewall and/or NAT traversal being configured. In many cases, a properly configured system may still have audio issues when transmitting or receiving calls where only one party is heard during a call. Implementing the necessary changes to disable SIP ALG can oftentimes resolve these issues.

Where does SIP ALG Present Issues?

Question 3

Factory Reset Voiply Adapter and WiFi Phone

Accepted Answer

With the Voiply Adapter powered on, unplug the blue Ethernet cable from the Internet port.

Voiply Adapter Back

Locate the pin-sized-hole labeled "Reset" on the back of the Voiply Adapter.
Insert something into the hole such as a paperclip. Press and hold the Reset button for 10 seconds (you should hear a click when you initially press in) until all 3 lights blink, then release the Reset button.

Voiply Adapter reset with PIN

Plug the blue Ethernet Cable back into the Internet port. All 3 lights will briefly turn on, then only the power light will remain on.
Wait a few minutes for all 3 lights to turn back on. Once they're all on, your phone is ready for use.

Voiply Adapter - all lights powered on

|| If you are still unsure of the reset process, please view this quick how-to video: How to Factory Reset your Adapter

Please use the following steps to reset your WiFi phone:

Question 4

How to Configure Grandstream Wave using a QR code

Accepted Answer

How to Configure Grandstream Wave using a QR code

This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal

Written by John Prechtl

Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10)

To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to configure your Grandstream Wave softphone:

From your Voiply portal, click Services > Softphone

Once here you will see links to download via the iPhone app store, or Google Play store. You will need to download this app on your device before continuing. (see image in step 3).
Toward the bottom, see the drop down. Here you can choose the extension you wish to configure. In this example we will be configuring extension 105.

After choosing your extension a QR code will be generated. This will be used to configure your GS Wave softphone. Notice the "Send Registration information to email" field, you can use this to email the code to yourself, then select the image instead of scanning the image

Question 5

How do I send an Efax?

Accepted Answer

How do I send an Efax?

Written by John Prechtl

First, open a new email message

Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field.

An example would look something like this: 18444864759@voiplyfax.com

Next, attach your document and type a message in the body of the email which will be converted into a cover letter, or leave the body/subject blank. If nothing is attached the subject/body will be the faxed message.

Next, when the fax is ready, press send.

You will then receive an email notification that the fax s queued, then another notification once it has been delivered.

(Please note: Customers can only send faxes using an email account that is registered with our system. If you would like to send using other accounts you would have to sign them up for free (limited) sending accounts at voiplyfax.com)

If you have any issues receiving the Queued Successfully and Delivered emails be sure to also check your Junk email. You may also need to white list the domain voiplyfax.com within your spam filter.

Question 6

Troubleshooting Your Phone System

Accepted Answer

Troubleshooting Your Phone System

Solutions for common phone issues.

Written by Felix Yanko

Step 1
Run our speed test and SIP ALG test to confirm there are no network issues.

Speed Test

SIP ALG Test

If SIP ALG is detected, please use this article to disable it on your network modem/router: How To disable SIP ALG

Step 2
If the line buttons on the phone are red, try rebooting the phone

Step 3
Is the phone getting an IP address from your network 💻🔌❓You can find the IP by following this guide 📖:

Find the IP of your phone

If the phone is not getting an IP, please check to make sure that the ethernet cable is plugged into the LAN port, and the other end is plugged into port 1-4 on your router/switch/modem.

Step 4 If calls are not routing properly verify the phone number action is set in the Voiply portal. Change the destination to your extension number if you are having issues.

How to Configure Phone Numbers

_Please note changes in the portal can take up to 15 minutes to take effect. _

If you are still having trouble please chat with us for

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