Question 1

Getting Started with Voiply Home

Accepted Answer

Getting Started with Voiply Home

Written by Ryan Lowe

This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time!

Quick start guide:

If you like you can first watch our helpful video:

Voiply Home Setup Video

Plug the Voiply Adapter into your Router via ethernet (the blue port on the Adapter).

Plug your existing analog phone line into the port on the back (the green port on the Adapter) and then plug the device into power.

When all the lights on the Adapter light up solid blue, you are ready to make calls! Please note that you will see the Adapter reboot twice times while it configures your account. (It can take up to 5 minutes to fully configure.)

Please be sure to disable your answering machine if your phone has one, the Voiply Home service routes all voicemail to the email setup on your extension.

If you have any qu

Question 2

How to Disable SIP ALG for Voiply Home Users

Accepted Answer

How to Disable SIP ALG for Voiply Home Users

Written by Ryan Lowe

Modern routers are setup to check traffic and can interfere with VoIP

Please click here to check SIP ALG:

Click to check SIP ALG

Optimal results displayed below:

What is SIP ALG

SIP ALG is a feature found in most networked routers, operating as a function of its firewall. It consists of two different technologies, explained below:

Session Initiation Protocol (SIP) - The underlying service that powers all Voice over Internet Protocol (VoIP) phones, apps, and devices. SIP manages registering devices, maintaining call presence, and overseeing the call audio. Read more about SIP in our deep dive here. Application Layer Gateway (ALG) - Routers segments your ISP and your internal network through a process known as Network Address Translation (NAT). An ALG acts as a proxy to rewrite the destination addresses in data packets for improved connectivity.

Where does SIP ALG Present Issues?

The problem with SIP ALG is the fact that most times, packet rewriting causes undesirable

Question 3

How to Disable SIP ALG on Popular Routers

Accepted Answer

How to Disable SIP ALG for Voiply Home Users

Written by Ryan Lowe

Modern routers are setup to check traffic and can interfere with VoIP

Please click here to check SIP ALG:

Click to check SIP ALG

Optimal results displayed below:

What is SIP ALG

SIP ALG is a feature found in most networked routers, operating as a function of its firewall. It consists of two different technologies, explained below:

Session Initiation Protocol (SIP) - The underlying service that powers all Voice over Internet Protocol (VoIP) phones, apps, and devices. SIP manages registering devices, maintaining call presence, and overseeing the call audio. Read more about SIP in our deep dive here. Application Layer Gateway (ALG) - Routers segments your ISP and your internal network through a process known as Network Address Translation (NAT). An ALG acts as a proxy to rewrite the destination addresses in data packets for improved connectivity.

Where does SIP ALG Present Issues?

The problem with SIP ALG is the fact that most times, packet rewriting causes undesirable

Question 4

Factory Reset Voiply Adapter

Accepted Answer

With the Voiply Adapter powered on, unplug the blue Ethernet cable from the Internet port.

Voiply Adapter Back

Locate the pin-sized-hole labeled "Reset" on the back of the Voiply Adapter.
Insert something into the hole such as a paperclip. Press and hold the Reset button for 10 seconds (you should hear a click when you initially press in) until all 3 lights blink, then release the Reset button.

Voiply Adapter reset with PIN

Plug the blue Ethernet Cable back into the Internet port. All 3 lights will briefly turn on, then only the power light will remain on.
Wait a few minutes for all 3 lights to turn back on. Once they're all on, your phone is ready for use.

Voiply Adapter - all lights powered on

|| If you are still unsure of the reset process, please view this quick how-to video: How to Factory Reset your Adapter

Question 5

How to Configure Grandstream Wave using a QR code

Accepted Answer

How to Configure Grandstream Wave using a QR code

This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal

Written by Ryan Lowe

Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10)

To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to configure your Grandstream Wave softphone:

From your Voiply portal, click Services > Legacy Softphone Setup

Once here you will see links to download via the iPhone app store, or Google Play store. You will need to download this app on your device before continuing. (see image in step 3).
Toward the bottom, see the drop down. Here you can choose the extension you wish to configure. In this example we will be configuring extension 105.

After choosing your extension a QR code will be generated. This will be used to configure your GS Wave softphone. Notice the "Send Registration information to email" field, you can use this to email the code to yourself, then select the image instead of scanning the image.

![](https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-45

Question 6

How to Access Your Residential Portal

Accepted Answer

How to Access Your Residential Portal

Written by Ryan Lowe

If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is by simply visiting

https://app.voiply.com/portal-login

If you are having issues logging in or setting up your portal, simply reach out to us via our Support Chat for further assistance, please have the email address you placed the order with handy so we can look up your account information for you.

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