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Voiply Home
Support for Voiply Home customers.
Getting Started with Voiply Home
Getting Started with Voiply Home Written by Ryan Lowe This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time! Quick start guide: If you like you can first watch our helpful video: Voiply Home Setup Video Plug the V
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How to Disable SIP ALG for Voiply Home Users
How to Disable SIP ALG for Voiply Home Users Written by Ryan Lowe Modern routers are setup to check traffic and can interfere with VoIP Please click here to check SIP ALG: Click to check SIP ALG Optimal results displayed below: ![](https://storage.crisp.chat/users/helpdesk/website/d76d0c0c-a14d-4398-98cb-3d53ed9dcc67/f87620db-a
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Factory Reset Voiply Adapter
With the Voiply Adapter powered on, unplug the blue Ethernet cable from the Internet port. Voiply Adapter Back Locate the pin-sized-hole labeled "Reset" on the back of the Voiply Adapter. Insert something into the hole such as a paperclip. Press and hold the Reset button for 10 seconds (you should hear a click when you initially press in) until all 3 lights blink, then release the R
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30 Day Money Back Guarantee Claim
RETURN INSTRUCTIONS Securely pack the items in original box with all cables and instruction manuals. Use the address listed below and affix the appropriate amount of postage. Ship package from your nearest post office or shipping company of your choice. VOIPly LLC 2200 Wheless Lane Austin, TX 78723
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How to Make International Calls with Voiply Home
How to Make International Calls with Voiply Home Written by Ryan Lowe **Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbers. This signals that the
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How to make an International Call
How to make an International Call Written by Felix Yanko To place a call to an international location, use the following dialing instructions. Please note you will have to reach out to support to have international calls enabled on your account. From U.S. phone number to Canada: 1 + area code + number From U.S. phone number to Puerto Rico, Bermuda, and other territories: 1 + area code + number From U.S. phone number to other locations: **011 + country code + area cod
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Return Device Instructions
RETURN DEVICE INSTRUCTIONS FOR CUSTOMERS IN THE USA Securely pack the items in a box Use the address listed below and affix the appropriate amount of postage. Ship package from your nearest post office or shipping company of your choice. VOIPly LLC 2200 Wheless Lane Austin, TX 78723 Please be sure to ask for a receipt from the carrier that you used to return your items, this should include a tracking number. Devices not returned may be
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eFax for Voiply Home
eFax for Voiply Home Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @voiplyfax.com in the "To" field. An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into a cover
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How to Access Your Residential Portal
How to Access Your Residential Portal Written by Ryan Lowe If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is by simply visiting https://portal.voiply.online/ If you are having issues logging in or setting up your portal, simply reach out to us via our Support Chat for
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How do I Contact Voiply's Support?
How do I Contact Voiply's Support? Written by Felix Yanko Our general support hours are 8AM to 8PM Eastern Standard Time Monday through Friday. We're available 24x7 for service impacting issues. Email: Support@Voiply.com Phone: 1-844-4-VOIPLY X2 (1-844-486-4759) Web: http://www.support.voiply.com
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How To Use Your Answering Machine for Voiply Online Residential
How To Use Your Answering Machine for Voiply Online Residential Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click the pencil icon to edit your extension, then simply change the Voicemail option to "No Voicemail", this will engage your answering machine if its enabled, rather than the Voiply Voicemail.
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How to Check Your Voicemail From Your Home Phone
How to Check Your Voicemail From Your Home Phone Written by Ryan Lowe This guide will walk you through how to check your voicemail from the Home Phone First dail 5555, you will hear a prompt asking you to enter your password, which should be 101, # is not needed. (If you have an issue with your password, please reach out to support via chat.) Once in the portal you can choose from the following options: 1 - Listen to new messages Menu Options after listening to New messages: 1 -
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Troubleshooting your Voiply Adapter
Troubleshooting your Home Phone Solutions for common phone issues. Written by Ryan Lowe If you are having issues making or receiving phone calls, have no dial tone, or don't see all 3 blue lights on your Voiply Adapter lit, here are some steps to get you up and running again: Step 1 Try a simple reboot of the adapter - Simply unplug the adapter from power, count to 5, then plug it back into power. Be sure that all cables are securely connected (Ethernet cable is plugged into
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Voicemail Options for Voiply Home Service
Voicemail Options for Voiply Home Written by Ryan Lowe Voiply Home is setup by default to send your voicemail to your email setup on the adapter configuration when checking out. If you wish to use your existing answering machine, you can simply load up your account portal (sent to you in your welcome email) and adjust the rings to No Voicemail. To make adjustments we need to access the [Voiply Portal](https://support.voiply.com/en-us/article/how-to-access-your-residential-portal-1hf3hbw
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Call Waiting for Voiply Home
Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Call Waiting works for your Voiply Home phone service. When on a call, if another call comes in you will hear a beep on your handset, you will also see the incoming Caller ID if your analog phone supports it. In order to switch between calls, you will need to locate the Flash button on your phone. You simply need to push the Flash button to switch to the new incoming call. After p
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Supported International Countries - Landline Calls for Voiply International
Voiply offers free international calling to landlines in countries below: Andorra Australia Bangladesh Brazil Brunei Canada Chile Colombia Cyprus Czech Republic Denmark Faroe Islands France Germany Greece Guadeloupe Guam Hong Kong Hungary Iceland India Ireland Israel Italy Japan Malaysia Mexico Mongolia Morocco Netherlands Norway Panama Paraguay Peru Poland Portugal Puerto Rico Romania Russia San Marino Singapore Slovakia South Korea Spain Sweden Switzerland Thailand United Kingdom United State
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Spam Call Bot: Saying Howdy to Harold!
Spam Call Bot: Saying Howdy to Harold! Written by Ryan Lowe Looking to deal with those pesky spam calls? Tired of telemarketers? The Voiply Spam call bot powered by Harold can help! First we will need to login to the Voiply Portal Then find the Spam Call Bot under the Manage Apps Section:  222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs
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How to Edit Your Voicemail Greeting for Residential Service
How to Edit Your Voicemail Greeting for Residential Service Written by Ryan Lowe Please login to your Residential Portal or visit the portal. Once you have logged in, you can then click on the Pencil icon on your Adapter under Manage Your Phones After entering the edit section, you can then choose to type out your new message and it will b
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Call Forwarding for Voiply Home
Call Forwarding for Voiply Home Written by Ryan Lowe Please login to your Residential Portal Once you have logged in, you can then click on the Pencil icon on your Adapter under Manage Your Phones From the settings page, you can click on Call Forwarding Settings - Then fill out the number you wish to forward to, then click Save Changes.
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Setting up the ExtraLine App
Setting up the ExtraLine App Written by Ryan Lowe First you will want to install the app to your mobile device: For Android devices click here or for iOS Apple Phones, click here. Once installed, please visit your portal to get logged in. Th
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Recommended Routers/Modems that work best with Voiply Home
Recommended Routers/Modems that work best with Voiply Written by Shea Georgetti Having a proper router configured within your network is essential to proper voice quality and reliability. Voiply has tested and proven these routers work best with our environment. We highly recommend checking all network equipment on site to ensure your devices match our list. Routers Home- TP-Link AC1750 (R6400) Most Popular  is a mechanism
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How to Make International Calls for Residential Service
How to Make International Calls with Voiply Home Written by Ryan Lowe Note: VoIPly has a 60-minute call limit per international call, so any call will automatically disconnect after this time. This is a global setting and cannot be changed. Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numb
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eFax for Residential Service
eFax for Voiply Home Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @voiplyfax.com in the "To" field. An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into a cover let
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Router/Modems that could have potential issues with Voiply Home
Router/Modems that could have potential issues with Voiply Home _Written by Ryan Lowe Arris TG1682G Note: In the latest firmware updates the option to turn off SIP-ALG was removed Known Issues: The DHCP server on this device has known software issue that causes devices to lose their IP and get a new IP frequently. Resolution: Login into the Arris gateway. Click on Firewall tab at the top of the page > Firewall Settings > Do the following: • Firewa
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AT&T Auto Date & Time Settings
Removing auto configs to set date and time by Voiply The CID time sync feature is preset to On. If you subscribe to caller ID service, the date and time will be set automatically by the caller ID information. We need to turn off this feature so that we can set the date and time manually. To turn off the CID time sync feature: Press MENU in idle mode. Press CID or DIR to highlight Settings, then press SELECT. Press CID or DIR to highlight CID time sync, then
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Three Way Calling
Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Three Way Calling works for your Voiply Home phone service. When on a call, you will need to locate the Flash button on your phone. You simply need to push the Flash button to open a new line. After the new call answers, pressing flash again you will join the calls together and all callers will be on the same call. ![](https://storage.crisp.chat/users/helpdesk/webs
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Setup and Validation for E911: Getting Started with Voiply 999
In this guide we will go over the setup and validation of your address and emergency contacts to ensure that 999 will be ready to assist if ever needed. Log into your portal to get started, from here you can see the E911 button, we will want to click here to make changes to this address if needed: Please note that this is the address where first responders wi
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eFax FAQ for Voiply Home
This is a quick review of what's supported with Voiply eFax: 50 Pages per Fax Transmission 150 Pages total per month 10-12 mb file size limit Please review how to send an eFax here. Let us know if you have any questions or concerns.
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How To Reset Your Portal Password
How To Reset Your Portal Password Written by Ryan Lowe If you do not remember your password, or wish to change it for security reasons you can get started by logging into your portal. After you have found your Account Portal Page, you can simply click 'Forgot Password?' From here simply enter the
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How To Use Your Answering Machine
How To Use Your Answering Machine for Voiply Online Residential Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click the pencil icon to edit your extension, then simply change the Voicemail option to "No Voicemail", this will engage your answering machine if its enabled, rather than the Voiply Voicemai
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Call Waiting
Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Call Waiting works for your Voiply Home phone service. When on a call, if another call comes in you will hear a beep on your handset, you will also see the incoming Caller ID if your analog phone supports it. In order to switch between calls, you will need to locate the Flash button on your phone. You simply need to push the Flash button to switch to the new incoming call.
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Outgoing Call Restrictions
“NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs - a large number of fraud has occurred with these NPANXXs and to
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How to resolve issues during the checkout process
Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process. Be sure that you have filled out all required fields when checking out. This includes Email, Name, Phone, Address, City, State, ZIP, Card number, and agreeing to the Voiply TOS.  3rd Party Cookies Error
How to Safari Issues (iOS and Mac) 3rd Party Cookies Error Written by Ryan Lowe Customers on the Mac or iOS platform might encounter an error when checking out. Please be sure to review the following steps to allow Safari to enable cookies: For Mac: For iOS: 