• Getting Started with Voiply Home

  Getting Started with Voiply Home Written by Ryan Lowe This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time! Quick start guide: If you like you can first watch our helpful video: Voiply Home Setup Video Plug the VPopular

• How to Disable SIP ALG for Voiply Home Users

  Voiply home user guide on how to disable SIP ALG. Popular

• Factory Reset Voiply Adapter

  With the Voiply Adapter powered on, unplug the blue Ethernet cable from the Internet port. Voiply Adapter Back Locate the pin-sized-hole labeled "Reset" on the back of the Voiply Adapter. Insert something into the hole such as a paperclip. Press and hold the Reset button for 10 seconds (you should hear a click when you initially press in) until all 3 lights blink, then release the RPopular

• How to Access Your Residential Portal

  How to Access Your Residential Portal Written by Ryan Lowe If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is by simply visiting https://app.voiply.com/portal-login If you are having issues logging in or setting up your portal, simply reach out to us via our Support ChaPopular

• Supported International Countries - Landline Calls for Voiply International

  Voiply offers free international calling to countries below: Argentina Australia Austria Bangladesh Belgium Bermuda Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands France French Guiana Germany Greece Guadeloupe Guam Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Luxembourg Malaysia Malta Martinique Mexico Mongolia Morocco Netherlands New Zealand Norway Panama Peru PolandPopular

• Troubleshooting your Voiply Adapter

  Troubleshooting your Home Phone Solutions for common phone issues. Written by Ryan Lowe If you are having issues making or receiving phone calls, have no dial tone, or don't see all 3 blue lights on your Voiply Adapter lit, here are some steps to get you up and running again: Step 1 Try a simple reboot of the adapter - Simply unplug the adapter from power, count to 5, then plug it back into power. Be sure that all cables are securely connected (Ethernet cable is plugged intoPopular

• 30 Day Money Back Guarantee Claim

  RETURN INSTRUCTIONS Securely pack the items in original box with all cables and instruction manuals. Use the address listed below and affix the appropriate amount of postage. Ship package from your nearest post office or shipping company of your choice. VOIPly LLC 2200 Wheless Lane Austin, TX 78723Popular

• How to Make International Calls with Voiply Home

  How to Make International Calls with Voiply Home Written by Ryan Lowe Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbers. This signals that thePopular

• Return Device Instructions

  RETURN DEVICE INSTRUCTIONS FOR CUSTOMERS IN THE USA Securely pack the items in a box Use the address listed below and affix the appropriate amount of postage. Ship package from your nearest post office or shipping company of your choice. VOIPly LLC 2200 Wheless Lane Austin, TX 78723 Please be sure to ask for a receipt from the carrier that you used to return your items, this should include a tracking number. Devices not returned may bePopular

• Voicemail Options for Voiply Home Service

  Voicemail Options for Voiply Home Written by Ryan Lowe and Michael Dugenio Voicemail is disabled by default. In case you are looking to use your own answering machine, just have it enabled or turn on and they should work. However, if you wish to use our own voicemail feature you can simply load up your account portal to enable voicemail and change its settings. To access the Voiply Portal OncePopular

• eFax for Voiply Home

  eFax for Voiply Home Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @voiplyfax.com in the "To" field.  An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into a coverSome readers

• How do I Contact Voiply's Support?

  How do I Contact Voiply's Support? Written by Felix Yanko Our general support hours are 8AM to 8PM Eastern Standard Time Monday through Friday. We're available 24x7 for service impacting issues. Email: Support@Voiply.com Phone: 1-844-4-VOIPLY X2 (1-844-486-4759) Web: http://www.support.voiply.comSome readers

• Voiply Call Filtering

  Voiply Call Filtering Written by Ryan Lowe If you wish to block callers you can do so from your portal To start out please click call filtering, then enable the feature with the toggle. After the app is enabled, simple fill in the number you wish to block and then click the "Plus" icon. You will see the number in the list below. You can then click save changes to update your Call Filtering rules. (https://storage.crisp.chat/users/helpdesk/websSome readers

• Setting up the ExtraLine App

  Setting up the ExtraLine App Written by Ryan Lowe First you will want to install the app to your mobile device: For Android devices click here or for iOS Apple Phones, click here. Once installed, please visit your portal to get logged in. ThSome readers

• How To Use Your Answering Machine for Voiply Online Residential

  How To Use Your Answering Machine for Voiply Online Residential Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click Device, then disable voicemail, then save changes. These changes will disable the Voiply voicemail. (https://storage.crisp.chat/users/helpdesk/website/Some readers

• How to make an International Call

  How to make an International Call Written by Felix Yanko To place a call to an international location, use the following dialing instructions. Please note you will have to reach out to support to have international calls enabled on your account. From U.S. phone number to Canada: 1 + area code + number From U.S. phone number to Puerto Rico, Bermuda, and other territories: 1 + area code + number From U.S. phone number to other locations: 011 + country code + area codSome readers

• How to Check Your Voicemail From Your Home Phone

  How to Check Your Voicemail From Your Home Phone Written by Ryan Lowe This guide will walk you through how to check your voicemail from the Home Phone First dail 5555, you will hear a prompt asking you to enter your password, which should be 101, is not needed. (If you have an issue with your password, please reach out to support via chat.) Once in the portal you can choose from the following options: 1 - Listen to new messages Menu Options after listening to New messages: 1 -Some readers

• Call Forwarding for Voiply Home

  Call Forwarding for Voiply Home Written by Ryan Lowe Please login to your Residential Portal Once you have logged in, you can then click on the Pencil icon on your Adapter under Manage Your Phones From the settings page, you can click on Call Forwarding Settings - Then fill out the number you wish to forward to, then click Save Changes.Few readers

• How To Reset Your Portal Password

  How To Reset Your Portal Password Written by Ryan Lowe If you do not remember your password, or wish to change it for security reasons you can get started by logging into your portal. After you have found your Account Portal Page, you can simply click 'Forgot Password?' From here simply enter theFew readers

• Call Waiting for Voiply Home

  Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Call Waiting works for your Voiply Home phone service. When on a call, if another call comes in you will hear a beep on your handset, you will also see the incoming Caller ID if your analog phone supports it. In order to switch between calls, you will need to locate the Flash button on your phone. You simply need to push the Flash button to switch to the new incoming call. After pFew readers

• How to Edit Your Voicemail Greeting for Residential Service

  How to Edit Your Voicemail Greeting for Residential Service Written by Ryan Lowe Please login to your Residential Portal or visit the portal. Once you have logged in, you can then click on the Pencil icon on your Adapter under Manage Your Phones After entering the edit section, you can then choose to type out your new message and it will bFew readers

• How to View Your Call Detail Records for Residential Service

  How to View Your Call Detail Records for Voiply Home Written by Ryan Lowe This guide will walk you through how to view call detail records from your portal. First we will want to login to the portal, you can find this link in your email receipt or by reaching out to us via our support chat. You will then see at the top right of the page where it has the link to the Access Call Logs: (https://storage.crisp.chat/users/helpdesk/website/764c81e568b18800/77Few readers

• Recommended Routers/Modems that work best with Voiply Home

  Recommended Routers/Modems that work best with Voiply Written by Shea Georgetti Having a proper router configured within your network is essential to proper voice quality and reliability. Voiply has tested and proven these routers work best with our environment. We highly recommend checking all network equipment on site to ensure your devices match our list. Routers Home- TP-Link AC1750 (R6400) Most Popular (https://storage.crisp.chat/users/helpdesk/website/c12f27ab04Few readers

• How many phones can I plug into the Voiply Adapter?

  How many phones can I plug into the Voiply Adapter? Written by Ryan Lowe This guide is about how to use an RJ11 Splitter to allow more than one phone to be connected to the Voiply Adapter. We will want to get a splitter first, you can find them at your local hardware store or on amazon. Then we can simply hook up the splitter to the green port on the back of the adapter. (https://storage.crisp.chat/users/helpdesk/website/1b9e41673fc19800/44cd6125-1ec7-Few readers

• How to View Your Call Detail Records for Voiply Home

  How to View Your Call Detail Records for Voiply Home Written by Ryan Lowe This guide will walk you through how to view call detail records from your portal. First we will want to login to the portal, you can find this link in your email receipt or by reaching out to us via our support chat. You will then see at the top of the page where it has the link to the Access Call Logs: Once youFew readers

• How to resolve issues during the checkout process for Voiply Home

  How to resolve issues during the checkout process Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process. Open your Safari browser. Click on the Safari menu and choose Preferences. Click on the Privacy tab. Under the Cookies and website data: section, un-select Block all cookiesFew readers

• Outgoing Call Restrictions for Voiply Home

  Outgoing Call Restrictions for Voiply Home Written by Ryan Lowe “NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXsFew readers

• Router/Modems that could have potential issues with Voiply Home

  Router/Modems that could have potential issues with Voiply Home Written by Ryan Lowe Arris TG1682G Note: In the latest firmware updates the option to turn off SIP-ALG was removed Known Issues: The DHCP server on this device has known software issue that causes devices to lose their IP and get a new IP frequently. Resolution: Login into the Arris gateway. Click on Firewall tab at the top of the page Firewall Settings Do the following: • FirewaFew readers

• Setting A Time Zone for your Voiply Phone

  Setting A Time Zone for your Voiply Phone Written by Ryan Lowe If you wish to update your time zone for your phone, you can get started by logging into your portal. After you have found your Account Portal Page, you can navigate to your adapter settings under Manage Your Phones - Then Click the Pencil icon to get started: (https://storage.crisp.chat/users/helpdesk/website/411bd1d9ec6f0000/Few readers

• eFax for Residential Service

  eFax for Voiply Home Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @voiplyfax.com in the "To" field.  An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into a cover letFew readers

• Getting Started

  Getting Started with Voiply Home Written by Ryan Lowe This guide will get you up and running with your new Voiply Home Adapter and Service! With just a few easy steps you can be making phone calls in no time! Quick start guide: If you like you can first watch our helpful video: Voiply Home Setup Video Plug the Voiply Adapter into your Router vFew readers

• How to Make International Calls for Residential Service

  How to Make International Calls with Voiply Home Written by Ryan Lowe Note: VoIPly has a 60-minute call limit per international call, so any call will automatically disconnect after this time. This is a global setting and cannot be changed. Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbFew readers

• AT&T Auto Date & Time Settings

  Removing auto configs to set date and time by Voiply The CID time sync feature is preset to On. If you subscribe to caller ID service, the date and time will be set automatically by the caller ID information. We need to turn off this feature so that we can set the date and time manually. To turn off the CID time sync feature: Press MENU in idle mode. Press CID or DIR to highlight Settings, then press SELECT. Press CID or DIR to highlight CID time sync, thenFew readers

• Voiply Emergency 999

  Voiply Emergency 999 is an alert service that puts you in touch with a dispatcher who can summon emergency help and contact a friend or family member while offering immediate support. 24/7 Emergency Response Alert Emergency Contacts Works w/ Voiply Phones Easy Chat Via SMS Please be sure to follow our getting started guideFew readers

• Three Way Calling

  Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Three Way Calling works for your Voiply Home phone service. When on a call, you will need to locate the Flash button on your phone. You simply need to push the Flash button to open a new line. After the new call answers, pressing flash again you will join the calls together and all callers will be on the same call. (https://storage.crisp.chat/users/helpdesk/websFew readers

• How To Use Your Answering Machine

  How To Use Your Answering Machine for Voiply Online Residential Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click Device, then disable voicemail, then save changes. These changes will disable the Voiply voicemail. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• Setup and Validation for E911: Getting Started with Voiply 999

  In this guide we will go over the setup and validation of your address and emergency contacts to ensure that 999 will be ready to assist if ever needed. Log into your portal to get started, from here you can see the E911 button, we will want to click here to make changes to this address if needed: Please note that this is the address where first responders wiFew readers

• eFax FAQ for Voiply Home

  This is a quick review of what's supported with Voiply eFax: 50 Pages per Fax Transmission 150 Pages total per month 10-12 mb file size limit Please review how to send an eFax here. Let us know if you have any questions or concerns.Few readers

• Outgoing Call Restrictions

  “NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs - a large number of fraud has occurred with these NPANXXs and toFew readers

• Call Waiting

  Call Waiting for Voiply Home Written by Ryan Lowe This guide will give an introduction into how Call Waiting works for your Voiply Home phone service. When on a call, if another call comes in you will hear a beep on your handset, you will also see the incoming Caller ID if your analog phone supports it. In order to switch between calls, you will need to locate the Flash button on your phone. You simply need to push the Flash button to switch to the new incoming call.Few readers

• How to Reset Voiply ExtraLine App Account

  How to Reset Voiply ExtraLine App Account Written by Ryan Lowe Android Locate the 3 dots in the upper right: Enter the settings menu: Tap on Reset Application and confirm: iOS Locate theFew readers

• Safari Issues (iOS and Mac) 3rd Party Cookies Error

  How to Safari Issues (iOS and Mac) 3rd Party Cookies Error Written by Ryan Lowe Customers on the Mac or iOS platform might encounter an error when checking out. Please be sure to review the following steps to allow Safari to enable cookies: For Mac: For iOS: (https://storage.crisp.chat/users/helpdesk/website/8ef42fab21e40800/c9506655-05f8-4b7b-aFew readers

• How to resolve issues during the checkout process

  Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process. Be sure that you have filled out all required fields when checking out. This includes Email, Name, Phone, Address, City, State, ZIP, Card number, and agreeing to the Voiply TOS. (https://storage.crisp.chat/users/helpdesk/website/14b974841Few readers

• Should You Buy a Modem/Router to Save Money?

  Should You Buy a Modem/Router to Save Money? Written by Ryan Lowe Can I save money if I buy my own router rather than leasing from my cable provider? It's a big question, and we have run the numbers for you!Few readers

• Voiply ExtraLine Troubleshooting

  Voiply ExtraLine Troubleshooting Written by Ryan Lowe After setting up your ExtraLine you might face a few issues with making or receiving calls, here are some troubleshooting tips to get everything online! Ensure SIP ALG is disabled on your home router - SIP ALG can cause issues with inbound and outboundFew readers

• Calls Showing Up as SPAM on Cell Phones

  For residential users who want to make sure their home calls are not inadvertently blocked, we encourage the use of the free website https://freecallerregistry.com, which will allow businesses to register their business/home number(s) and name, so their calls to customers are recognized as legitimate. While these databases are internally maintained by destinations such as Verizon, the calling or receiving party would have to report the mis-identification to theFew readers

• Purchasing and Porting International Numbers

  Purchasing and Porting International Numbers Written by Ryan Lowe At this time Voiply does not support the porting of International Numbers (Port in or out). We also do not support the purchase of international numbers. If you have any questions or concerns, please reach out to us at support@voiply.com.Few readers

• How to use a splitter with your Voiply Adapter

  With your Voiply service, if you wish to connect two phones to a single adapter, a splitter can be setup. If you have any questions about how to get started, please take a look at this support guide here. We can see below how this setup would look:Few readers

• Adding Calls To Spam From Call History

  Adding unwanted calls to be filtered by our Spam Call Bot is very simple from your Call Logs. First we want to access your call logs via your portal. To get started you can visit your portal here. Once logged in we want to click on View Call History, this will bring up the call logs page. You can then find the number you wish to add to spam by ticking the checkbox, and then clicking the exclamation icon to Mark as Spam: (https://storage.crisp.chat/usFew readers

• How to Enable Do not Disturb (DND) Feature on your Voiply Extraline Application

  How to Enable Do not Disturb (DND) Feature on your Voiply Extraline Application Written by Michael Dugenio On the application, click on the 3 dots and On settings click on and then select (https://storage.crisp.chat/users/helpdesk/website/411bd1d9ec6f0000/rszstep2mtgi59.jpgFew readers

• Robocall Defender - Voiply Spam Protection

  Be sure to download the app from the Play Store or App Store for Android and iOS. After the app is installed you can search your Voiply phone number to puFew readers

• Everything you need to know about the 988 National Suicide Prevention Lifeline + mandatory 10-digit dialing for all US local calls

  Highlights: Under new FCC guidelines, 988 will soon connect users to the National Suicide Prevention Lifeline. Starting October 2021, all Voiply users assigned a US phone number who dial 988 will be routed to the National Suicide Prevention Lifeline. Also starting October 2021, all users assigned a US phone number should dial 10-digit numbers whether they’re makingFew readers

• ExtraLine Settings - Adjustments for Troubleshooting

  In this guide we will look at a few settings for both iOS and Android phones that will allow ExtraLine to prefer mobile data instead of using a Wi-Fi connection. These changes can help with your adapter and the ExtraLine app are having an issues ringing together. If you are still experiencing issues, please feel free to reach out to us via chat. First we need to enter settings, form the Keypad screen, tap the Gear IcoFew readers

• Anonymous Calling with Voiply

  There are a few reasons why anonymous calling is not allowed on Voiply residential calling. Anonymous calling can be used for malicious purposes, such as harassment or stalking. Allowing anonymous calling could potentially increase the risk of these types of behaviors occurring. Anonymous calling can make it difficult for Voiply to properly identify and authenticate the caller. This can make it difficult for them to accurately bill for services and ensure that only authorized users aFew readers

• Star Code - *67 for outbound caller id blocking

  *67 is a calling feature that allows you to hide your phone number when making calls. When you dial *67 before a phone number, your caller ID is blocked, and the person you are calling will see "Blocked," "Private," or "Unknown" on their caller ID instead of your actual phone number. Here is a step-by-step guide on how to use *67: Pick up your phone and listen for a dial tone. Dial *67 on your phone's keypad. After dialing *67, wait for a second or two, then enter the phone numberFew readers