Understanding the Admin Portal Interface - Premier Plan

The top of the admin portal interface contains a menu bar with icons for navigating through the portal (see Table ‎ 1-1 below). When you click an icon, the page associated with the icon appears on the dashboard. Some pages have tabs for accessing configuration settings.




Table ‎ 1-1. Admin Menu Icons

Menu	Description
Users	Shows users configured in the system and allows you to add, edit, and import users.
Auto Attendants	Shows Auto Attendants configured in the system, and allows you to add, edit, and delete auto attendants.
Call Queues	Shows Call Queues configured in the system, and allows you to add, edit, and delete call queues, add Music On Hold files to call queues, and configure agents associated with call queues.
Time Frames	Shows all time frames configured in the system, and allows you to add, edit, and delete time frames and view time frame start and end times.
Music On Hold	Shows all files that are part of the Music On Hold feature, and allows you to add, edit, and delete Music on Hold files, change the order in which files are played, and randomize the playing of the files.
Inventory	Allows you to manage the phone numbers and phone hardware in the system.
Call History	Allows you to review, filter, and export call Logs for greater analysis.

Updated on: 02/12/2024