Articles on: Voiply Business

Bring Your Own Device: Grandstream HT801, HT802, HT812, HT813, HT814, HT818

Written by Ryan Lowe

Please note that faxing is not supported, only one SIP account per HT8XX, and only one FXS port is supported for the HT8xx series of phones with Voiply BYOD.

It's important that if this device was with a previous provider, that they remove the MAC address from thier system.

After performing a factory reset to the Adapter, you can now find the IP address to login from your computer.

Use a telephone connected to phone port of your HT8XX. Press * (press the star key three times) to access the IVR menu and wait until you hear “Enter the menu option“. Press 02 and the current IP address will be announced.

Once you have the IP address, you can access the Adapter via that IP address from your web browser:

The default username is admin, and the password is admin as well:

Once you are logged in you can navigate to Advanced Settings, you will simply need to change the Firmware Server Path to: firmware.grandstream.com, and ensure that the Upgrade via is HTTP. Also ensure Automatic Upgrade is set to yes.

Then you can scroll all the way to the bottom and click 'Apply', and then after you can click into Basic Settings and then click Reboot:

After the adapter reboots, you will see Adapter start to upgrade, the Phone and Internet icons will blink for a few minutes.

After the update, we can gather the MAC and Serial number. You can find your MAC and Serial from the web GUI, or from the bottom of the device.

Now we can update the BYOD order, please enter your MAC and Serial Number into the order.

After checking out please allow 10-15 minutes for the system to set everything up. After about 10-15 minutes, everything should be setup and you should see all three lights on the adapter. After the lights are on, you are all set to make calls! (Please note, that if you are entering the MAC and Serial after you have checked out, you can simply click 'Apply Changes' to get everything updated)

Please feel free to reach out to us via chat for any questions or concerns you might have.

Updated on: 01/09/2024

Was this article helpful?

Thank you!