How to create and configure a Ring Group

A Ring Groups allow you to join multiple extensions or users to ring all at once. They are useful for efficiently distributing calls throughout a business.


To setup a ring group in your business, please follow the steps below.

Login to your Portal

Under Applications, click on Ring Groups
Click on "Create a Group"
Enter or Create your Ring Group name
Set the no. of rings before the calls goes to Voicemail (Total Ring Duration:)
Which voicemail box the call will route if no one answers or if the calls are missed. (Timeout voicemail audio )
Select which member or user to add.
Add the Member
Save the Ring Group



Note: You can add multiple users in the Group by selecting another user and by clicking on +Add member button.

All Ring Group List will show here and simply click on the Ring Group Name to update settings.

Updated on: 01/17/2024