A common practice when troubleshooting and provisioning IP devices is the factory reset, or a full restoration of the phone to its factory settings.

Please note that a factory reset is not a step that you would want to perform, without first consulting the support team.

It is important to understand that while factory resetting a phone is a great backup plan if a device is not working properly, all of the localized settings on the device are lost when you factory reset. While you can reconfigure your phones with auto provisioning or configuration files that can be easily reapplied to the phone, it is important to remember to do so.

FACTORY RESET VVX PHONES

These steps will walk you through factory resetting VVX series phones. There are multiple methods the reset the phones

Option 1: Multi-Key

Remove the power from the phone
Plug the power back into the phone
When the message “Starting application, press Cancel to interrupt” is displayed select the Cancel button

Note: this menu will only appear for a brief moment

Before the timer expires press and hold down the numbers 1, 3, and 5 until a new screen appears prompting for the password to reset the phone.

Note: Password should be either 456, 654 or the MAC address of the phone. The MAC address will be printed on a sticker on the underside of the phone.

Enter the password and then select OK to reset the phone. This will wipe settings and require the phone to be provisioned once again.

Option 2: Set up

Remove the power from the phone
Plug the power into the phone
When the message “Starting application, press Cancel to interrupt” is displayed select the Cancel button

Note: this menu will only appear for a brief moment

Select Setup
Enter the password then select OK

Note: Password default is 456, if it has previously been connected to the provisioning server it will be 654. If the password is not known, Option 1 must be used

Note: Button configuration for navigating setup is not standard. Once ready select Setup

Scroll down to Base Profile, It should be set to Skype
Scroll down to Reset to Defaults
Select Reset to Defaults
Scroll down to Format File System
Select Format File System
Enter the password from step 5
The phone will now reboot

Once these steps have been completed, the phone will need to be provisioned

Option 3: Phone GUI

Press the Home Key on the phone To Access the Menu.



Select Settings from the Menu.



Select Advanced.



Select Administration Settings. When Prompted for the password enter 654 if this does not work enter 456



Select Reset to Defaults.



Select Reset Local Configuration



Select Yes to Confirm



Select Reset Web Configuration



Select Yes to confirm



Select Reset Device Settings



Select Yes to confirm

Updated on: 02/07/2024