Working with Time Frames

Using time frames, you can tell the system about the times when your office is open, closed, or celebrating a holiday.

Time frames do not go into effect until you apply a time frame to an answering rule or auto-attendant greeting. When the time frames are applied, the first matching time frame becomes active.


Topics


Displaying the Time Frames Page
Working with Time Frames
Adding Time Frames
Editing Time Frames
Deleting Time Frames
Viewing Begin and End Dates



Displaying the Time Frames Page



All time frame tasks are performed from the Time Frames page. To display this page, click the Time Frames icon on the menu bar.



A search field at the top-left of the page allows you to review a specific user's personal time frames by entering a user time frame, and then clicking the magnifying glass icon.

The button at the top-right side of the page refreshes the information on the page.

From the Time Frames page, you can:


Add time frame.
Edit time frames.
Delete time frames.
See begin and end dates for a time frame.

Caution: Once a Time Frame is deleted, it will not revert back to default settings. Time Frames must be set in order to function. Please remember to add a Time Frame after one is deleted.


Working with Time Frames




When you create a new time frame, you assign a unique name to it and then specify one of the following times associated with the time frame:


Always = time frame applies to all hours of every day (24/7/365).
Days of the week and times = commonly used to define office open hours such as Monday-Friday 9am – 5pm. Each day has its own check box. Check the days to which the time frame will be applied, and then use slide bars to define the time ranges for each checked day.
Specific dates or range = commonly used to define holidays or other special events such as New Year’s or a training closure. Use pop-up calendars to select the To and From dates when the time range will apply.
When you check a check box, a blue control bar covers the times 9AM to 5PM for that day. Drag this control to change the time according to your requirements. If you need to add more ranges for a day, click the icon to the right of the time range.
Specific dates or ranges = allows you to specify a time range for the time frame by selecting starting and ending dates from a pop-up calendar.


As an example, a time frame called Open Hours, could cover the period of 9 AM to 5 PM hours for the days Monday through Friday.

This time frame might be used with another time frame called Holiday, which covers holiday periods. You might even create a time frame called Closed Hours (default already exists), which would be an “Always” rule but would not always be active since it can be set for lower priority than Holiday or Open Hours.


Adding Time Frames




To add time frames:

From the Time Frames page, click the Add Time Frame button. The Add a Timeframe pop-up window appears.
Complete the fields (see Table ‎ 1-1 below).
Click Save.



Table ‎1-1. Adding/Editing Time Frame Settings




Editing Time Frames



There might be times when you need to edit time frames. For example, you might want to change when they occur.

From the Time Frames page, either:
– Click a name
OR
– Hover over a name, and then click the edit icon at the far right of the Time Frames page.
Either step displays the Edit pop-up window.
Complete the fields (see Table ‎1-1 above).
Click Save



Deleting Time Frames



If you no longer need a time frame, you can delete it from the system.

From the Time Frames page, hover over the time frame, and then click the delete icon at the far right of the row. A confirmation prompt appears.
Click Yes to delete the time frame or No to retain it.



Viewing Begin and End Dates



To view the beginning and end dates for a time frame:

From the Time Frames page, hover over the description. A pop-up window will appear showing the beginning and end dates for the time frame.

Updated on: 02/22/2024

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