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Voiply Business
Support for Business Services
Getting Started with eFax
Getting Started with eFax Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field. An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into a
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How to Make International Calls
How to Make International Calls with Voiply Online Written by Ryan Lowe **Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbers. This signals that th
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Getting Started with Voiply Business
Getting Started with Voiply Online Written by Ryan Lowe This guide will get you up and running with your new Voiply Online Account! With just a few easy steps you can be making phone calls in no time! If you like you can first watch our helpful video: Voiply Business Setup Video Plug your new Voiply phone into Ethernet on your router or network jack (From the LAN port on the phone to the port on the router/network j
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Outgoing Call Restrictions for Voiply Business
Outgoing Call Restrictions for Voiply Business “NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs - a large number o
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How to record audio for voicemails, and convert to WAV
How to record audio for voicemails, and convert to WAV Written by Ryan Lowe First we will need to record the audio you wish to use. This can be done using a free program called Audacity. There is a bit of a learning curve, but help is available here. You can also use your favorite program or App on your phone to accomplish the same task. It's best practice to record in a quiet place, and perhaps have
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Setting up an Auto Attendant Call Scenario
Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers Written by Ryan Lowe Log into your portal using the social media or SMS account you used during your checkout. You can find the link in your email or you can ask us for help via chat. Locate the Call Scenarios section and then select Auto Attendant: We have a default greeting setup, but you can use our t
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Wi-Fi Desk Phone Quick Start Guide
Wi-Fi Desk Phone Quick Start Guide Written by Ryan Lowe
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How to resolve issues during the checkout process for Voiply Business
How to resolve issues during the checkout process Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process.  and 1625 (Standard) to transfer a call press the transfer button dial the extension you wish to transfer to then press transfer again. You can also enter an external number at this time as well to transfer the call to an outside number or mobile number. : Download User Manual Download Quick User Guide Download Installation Guide Stan
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How to Factory Reset your Voiply Online phone
How to Factory Reset Your Phone Written by Ryan Lowe Please note that a factory reset is not a step that you would want to perform, without first consulting the support team. These instructions are for the Grandstream phones only. Please use the following steps to factory reset your Standard phone: Press the menu button (center button of the directional pad). Scroll down and select 'System'. Scroll down and select 'Factory Reset'. Press 'OK' to confirm factory reset. 5
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Recommended Routers/Modems that work best with Voiply Online Business
Recommended Routers/Modems that work best with Voiply Online Business Written by Shea Georgetti Having a proper router configured within your network is essential to proper voice quality and reliability. Voiply has tested and proven these routers work best with our environment. We highly recommend checking all network equipment on site to ensure your devices match our list. Routers TP-Link AC1750 (R6400) Most Popular ![](https://storage.crisp.chat/users/helpdesk/website/753507e
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Setting Up IVR Timeout Options for Voiply Online
Setting Up IVR Timeout Options for Voiply Online Written by Ryan Lowe When using the Auto Attendant Call Scenario, it is possible to setup options that will be used after the caller listens to your greeting, but does not choose any options. Simply click enabled and then pick a time that is longer than your greeting: In the example above, we can see that the greeting message is 22 seconds long. T
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How To Use Your Answering Machine for Voiply Business
How To Use Your Answering Machine for Voiply Online Business Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click the pencil icon to edit your extension, then simply change the Voicemail option to "No Voicemail", this will engage your answering machine if its enabled, rather than the Voiply Voicemail. ![]
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How to Access Your Voiply Online Business Portal
How to Access Your Voiply Online Business Portal Written by Ryan Lowe If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is from your Order Email. You can then click the graphic and it will allow you to login with the social media (Gmail, Facebook, Outlook, LinkedIn), account or SMS you had validated the order with.  Quick Start Quick
Wi-Fi Desk Phone (GRP2612W) Quick Start Quick Written by Ryan Lowe This guide will get you started with the Wi-Fi Desk Phone First we will need to get the phone connect to the Wi-Fi or plugged into the wired network. The wired network is easy, just plug into the port with the 3 Some highlights include: Call Transfers: You can press the transfer button on the phone itself, or you can press
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