Some of our services appear not to be working at the moment.

Our team has been notified, and is working on sorting out the issue.

How to Factory Reset Your Phone
Written by Ryan Lowe

Please note that a factory reset is not a step that you would want to perform, without first consulting the support team. These instructions are for the Grandstream phones only.

Please use the following steps to factory reset your Standard phone:

Press the menu button (center button of the directional pad).
Scroll down and select 'System'.
Scroll down and select 'Factory Reset'.
Press 'OK' to confirm factory reset.
Press 'OK' to confirm to continue.
Your phone will reboot

Please use the following steps to reset your Deluxe phone:

Press the Circle/Menu button on your phone, located in the middle of the arrow keys.
Select the System option.
Scroll down to select the Factory Reset option.
Select Yes to confirm resetting the phone.

Please use the following steps to reset your WiFi phone:

Was this article helpful?
Thank you!