Starter Plan
Understanding the Admin Portal Interface - Starter Plan
The sidebar panel or icon of your admin portal interface contains a menu bar with icon for navigating through the portal. When you click an icon, the page associated with the icon appears. Dashboard From your dashboard, you have access to several functions as follows: Manage your Account Lists you main phoFew readersHow to Enable Call Forwarding - Starter Plan
To enable call forwarding Click on Manage under Call Forwarding from your Dashboard under Quick Actions as shown below. Toggle or enable Call Forwarding Option to enable and configure forwarding settingsFew readersHow to Configure Voicemail - Starter Plan
To configure your voicemail, please follow the Steps mentioned below. From your Dashboard, click on Configure under Configure Voicemail Click on Toggle or Enable Voicemail Once, enabled you can configure your Voicemail Settings below. Setup your recording via Text to Speech option or upload your own rFew readers
Advance Plan
How to configure the Voiply Mobile and Desktop App
In this article we will discuss on how you can register a user or extension on a mobile or desktop device. Installing the Applications To start we will need to install the Mobile or Desktop Apps, they can be found in these two areas. Dashboard Under "Download Voiply for any device" choose which device you are going to install the application. Click on Configure Apps and select for whFew readersManaging Phone Numbers
Numbers section your go-to place for effortless handling of your phone numbers. Here, you can: Start Porting Process Edit: Update details and settings for each phone number. View Routing: Check how your calls are being routed, ensuring optimal call management. Delete: Remove numbers you no longer need, with safeguards against accidental deletions. This user-friendly interface is designed for efficiency and ease, giving you complete control over your phone numbers in just a few clicks.Few readersHow do I configure an Auto attendant / IVR
Automated attendants (“auto attendants”) are automated greetings with options to route calls. You can edit auto attendant settings and record the auto attendant greeting via text to speech or upload your own recording. Displaying the Auto Attendants Page All auto-attendant tasks are performed from the Auto Attendants page. To display this page, click the Auto Attendant's icon on the menu bar: The foFew readersHow to access your Business Portal?
Take control of your business communication with our user-friendly Business Portal. Easily access and personalize essential settings like voicemail greetings, ring group configurations, auto attendant responses, and more. Streamline your communication experience to reflect your brand and meet the dynamic needs of your business. https://apFew readersHow do I setup Call Routing?
Call routing is the process of directing incoming calls based on predefined rules to enhance communication efficiency. You can configure specific ring hours, directing calls to designated users or ring groups during certain times. Additionally, call routing allows playing customized audio messages before routing to a user or directly to voicemail, optimizing call handling based on business needs and improving overall communication workflows. To setup your Call Routing, please follow the steps bFew readersUnderstanding the Admin Portal Interface - Advance Plan
The sidebar panel or icons of your admin portal interface contains a menu bar with icons for navigating through the portal (see Table 1-1 below). When you click an icon, the page associated with the icon appears. Table 1-1. Admin Menu IconsFew readersHow to create and configure a Ring Group
A Ring Groups allow you to join multiple extensions or users to ring all at once. They are useful for efficiently distributing calls throughout a business. To setup a ring group in your business, please follow the steps below. Login to your Portal Under Applications, click on Ring Groups Click on "Create a Group" Enter or Create your Ring Group name Set the no. of rings before the calls goes tFew readersManaging Users
Users are the extensions on your system. This article describes how to add, edit, and remove users to the system. System users are users associated with call routing, auto attendants, ring groups, and other system features. Topics: Displaying the Users Page Adding Users Editing Users Deleting Users Displaying the Users Page All user tasks are performed from the Users page. To display this page, click the Users icon on the menu bar: (https://storage.crisp.chat/users/helpdFew readers
Premier Plan
How to Factory Reset your Grandstream WP820
These instructions below are for the Grandstream WP820 phone only. Please use the following steps to reset your WiFi phone:Few readersHow to Factory Reset Polycom VVX series phones
A common practice when troubleshooting and provisioning IP devices is the factory reset, or a full restoration of the phone to its factory settings. It is important to understand that while factory resetting a phone is a great backup plan if a device is not working properly, all of the localized settings on the device are lost when you factory reset. While you can reFew readersVOIPLY HOSTED PBX & VOIP: FEATURES OVERVIEW
Every business owner wants dependable and cost-efficient systems that enable business continuity and productivity. But when it comes to business communication, most modern premise-based systems still tie a business to depreciating hardware, outdated equipment, and expensive, complex software. Voiply Hosted PBX (Private Branch Exchange) & VoIP (Voice over IP) offers a high quality, scalable alternative, with the proven calling features businesses needs to improve productivity and efficiency for eFew readersQuick Guide to Common Tasks
This chapter describes frequently performed tasks. Topics: Resetting a Password Replacing Employees Moving a Phone Changing Open Hours Setting New Holidays Setting Call Forwarding Blocking a Caller Resetting a Password On the menu bar, click Users Click the name of the user that needs a password change. Scroll down to the Change Password section, and then enter a new numeric password in the New Password and Confirm New Password fields. Click SavFew readersHow to Factory Reset your GXP 21xx Phones
A common practice when troubleshooting and provisioning IP devices is the factory reset, or a full restoration of the phone to its factory settings. It is important to understand that while factory resetting a phone is a great backup plan if a device is not working properly, all of the localized settings on the device are lost when you factory reset. While you can reFew readersUnderstanding the Admin Portal Interface - Premier Plan
The top of the admin portal interface contains a menu bar with icons for navigating through the portal (see Table 1-1 below). When you click an icon, the page associated with the icon appears on the dashboard. Some pages have tabs for accessing configuration settings. Table 1-1. Admin Menu IconsFew readersHow to Factory Reset your GXP 16xx Phones
A common practice when troubleshooting and provisioning IP devices is the factory reset, or a full restoration of the phone to its factory settings. It is important to understand that while factory resetting a phone is a great backup plan if a device is not working properly, all of the localized settings on the device are lost when you factory reset. While you can reFew readersWorking with Inventory
The Inventory page allows you to manage your phone numbers and phone hardware. Topics: Displaying the Inventory Page Managing Phone Numbers Displaying the Inventory Page All inventory tasks are performed from the Inventory page. To display this page, click the Inventory icon on the menu bar. The following page has two tabs: Phone Numbers allows you to filter, edit, and export phone numbers. Phone Hardware allows you to filter, add, edit, and export information about phone hardwaFew readersCall Recording
Activate Call Recording There are multiple ways to activate call recording. Activate Call Recording on all calls in a call queue - After creating a call queue, open the call queue and enable call recording. This option will record all calls that pass through the queue. Activate Call Recording on a User's Device by navigating to the User's Phones Tab, clicking on the device on which you want to aFew readersHow to Configure Call Queues (ACD)
The Voiply Queuing feature allows you to manage high traffic call flows. This feature is sometimes called an ACD (which stands for Automatic Call Distribution). When all lines are in use for the company or group, you can place the caller in queue until the next available agent is free instead of having the caller listen to a busy signal or sending them to voice mail. While in a queue, callers can hear music on hold or custom company announcements. There are several different types of queues thatFew readersWorking with Call Queues
Call queues are a “waiting line” commonly used for support and sales groups. Callers receive music on hold while waiting for the next available agent. Topics Displaying the Call Queues Page Adding Call Queues Editing Call Queues Deleting Call Queues Adding Music On Hold Files Working with Agents Displaying the Call Queues Page All call queue tasks are performed from the Call Queues page. To display this page, click the Call Queues icon on the menu bar. The following figure sFew readersWorking with Active Calls
The Home page has an ACTIVE CALLS section that shows graphical and statistical information about current calls. This information updates automatically as active calls change. Topics: Call Graphs Statistics Panel Active Calls Page Call Graphs The left side of the Home page shows call graphs. These graphs display calls by hour and day, allowing you to see trends in system usage. For more inFew readersForward Queued Calls to Voicemail
When a caller enters a Call Queue, you may wish to route the call to a voicemail box in cases when no Agent is available to answer. There are four possible voicemail destinations: You can setup a Forward-To number in the "Pre-Queue" options. If selected, calls will reach this voicemail when no agents are available to take the call. If the Forward-To destination is another User in the system, then the call will go to that User's voicemail if unanswered by the forward-to User (https://stoFew readersAnnounce Callers or Wait Times for a Call Queue
Call queues often have a configuration to announce the number of callers waiting or to announce expected wait times. It is possible to use one of these settings but not both. The setting for announcements is not found on the queue itself but can be set in one of two places: From your dashboard click on Inventory Phone Numbers tab. The options will show once you select Treatment: Call Queue FromFew readersVoiply Firewall Rules Information
Setting up firewall rules and whitelisting IPs is crucial for ensuring that your communication system works efficiently and without interruptions. GDMS/UCMRC IPs & Ports The following table lists all servers, ports, and protocols currently used by the GDMS service. YealinFew readersWorking with Music On Hold
The system has a Music on Hold feature that plays when callers are on hold or waiting in queue. You can precede the first file with an optional introductory greeting. Topics: Displaying the Music On Hold Page Adding Music On Hold Changing the Order of Music On Hold Files Editing Music On Hold Files Deleting Music On Hold Files Adjusting Music On Hold Settings Displaying the Music On Hold Page All Music On Hold tasks are performed from the Music On Hold page. To displayFew readersWorking with Users
Users are the extensions on your system. This article describes how to edit users to the system. System users are users associated with queues, auto attendants, and other system features. Topics: Displaying the Users Page Editing Users Displaying the Users Page All user tasks are performed from the Users page. To display this page, click the Users Tab on the menu bar: The following figureFew readersAllowing or Blocking Callers
The Answering Rules page has an Allow/Block button that allows you to permit or block calls from certain numbers. Using this feature, you can block unwanted calls to your phone, as well as calls from anonymous and unwanted numbers. Allowed numbers bypass user Do Not Disturb and Call Screening rules to ring through immediately. 1. From the Answering Rules page, click Allow/Block. The Allow/Block page appears. This page has two lists, one for allowed phone numbers (on the left) and anothFew readersWorking with Automated Attendants
Automated attendants (“auto attendants”) are automated greetings with options to route calls. The Auto Attendants list displays each auto attendant. From the Auto Attendants List, you can edit auto attendant settings and record the auto attendant greeting. Topics: Displaying the Auto Attendants Page Adding Auto Attendants Editing Auto Attendants Deleting Auto Attendants Auto Attendant Best Practices Displaying the Auto Attendants Page All auto-attendant tasks are performedFew readersPremier Plan - Supported Phones
Bring your own device models supported by Premier Plan: Aastra 480i Aastra 6757i Algo 8301 Algo 8373 Audiocodes MP202 Avaya J129 Avaya J139 Avaya J159 Avaya J169 Avaya J179 Cisco 6841 Cisco 6851 Cisco 7811 Cisco 7821 Cisco 7841 Cisco 7861 Cisco 7906 Cisco 7940 Cisco 7941 Cisco 7960 Cisco 7961 Cisco 8811 Cisco 8841 Cisco 8845 Cisco 8851 Cisco 8861 Cisco 8865 Cisco spa112 Cisco spa122 Cisco spa501G Cisco spa502G Cisco spa504G Cisco spa508G Cisco spa509G Cisco spFew readersViewing Call History
Call history allows you to review, filter, and export call logs for greater analysis. Topics Displaying the Call History Page Filtering Call History Exporting Call History Displaying the Call History Page All call history tasks are performed from the Call History page. To display this page, click the Call History icon on the menu bar. The refresh button at the top-right side of the page refreshes the information on the page. (https://storage.crisp.chat/users/helpdesk/webFew readers
Legacy Platform
How do I send SMS/text messages with my phone number?
How do I send SMS/text messages with my phone number? Written by Brooke Rhodes If you have not requested SMS to be setup on your number, please open a support chat with us to get that process started. If SMS to Email is enabled on your phone number you can then send and receive SMS using your DID. You will send the SMS message through your email account and the recipient will receive it to their phone as an SMS message. When someone sends an SMS message to your phone number you will rePopularHow do I configure my Voicemail Greeting
How do I configure my Voicemail Greeting Written by Felix Yanko Simple Configuration: Press the Voicemail button on your phone or dial *97. 2. Enter your voicemail PIN when prompted (The default PIN is the extension number, extension 102 would have a PIN of 102 for example). 3. Enter option 5 for Advanced Options. 4. Press Option 1 to rePopularHow do I forward calls?
How do I forward calls? Written by Brooke Rhodes Forwarding calls can be done one of two ways. To enable call forwarding ion the phone. Follow the steps below. Dial a star code *72 from your extension. Enter the destination number on which you wanted to forward the call. Destination number could be external 10 digit number or an internal extension. To disable the call forwarding from the phone you would need to dial a star code *73 from your phone.PopularAdding a Recording for an Auto Attendant, voicemail box, or hold music
Adding a Recording for an Auto Attendant, voicemail box, or hold music Written by John Prechtl Recordings can be used for many different functions of your Voiply phone system, from Auto Attendant menu's, to voice mails. Please note that the max file size is 25MB, you can use https://online-audio-converter.com/ with these options to generate a new .wav file To upload a recording for an Auto AttPopularFinding the IP Address for your Legacy Phones
Finding the IP Address of your Phone Written by Shea Georgetti Majority of the time when a support request is open. One of the first steps is to find the IP address of the phone that is having trouble. Please see steps below on how to find the IP address of each phone. Grandstream Standard Phone Middle button on the directional pad. This will bring up the menu Scroll to Status Network Status You'll find IP address there IPV4 address Example: 192.168.1.122 GrPopularResolving Legacy Platform Phone Issues
Troubleshooting Your Phone System Solutions for common phone issues. Written by Felix Yanko Step 1 Run our speed test and SIP ALG test to confirm there are no network issues. Speed Test SIP ALG Test If SIP ALG is detected, please use this article to disable it on your network modem/router: How To disable SIP ALG (https://support.voiply.com/en-us/articSome readersInternational Rates For Core Customers
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 AntarctiSome readersGrandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password. (https://storage.crisp.chat/usersSome readersHow to setup Call Blocking
How to setup Call Blocking How to enable call blocking in the Voiply portal. Written by Ryan Lowe If you wish to block a number, you may do so from your Voiply Portal. Navigate to your portal and choose Services Call Blocking Here you will see an overview of existing numbers setup in the portal. (https://storSome readersHow to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. MakiSome readersVoicemail Advanced Options
Voicemail Advanced Options Additional voicemail configurations and settings Written by Ryan Lowe In this article we will cover Advanced Options configuration for your voicemail box. This function is similar to that of an Auto Attendant, but it does differ a bit. The Options you setup can be defined very simply and can be used to enhance the way your customers interact with the voicemail box. A few basic examples have been listed below, but they are not limited. OptioSome readersSetting up a new portal user.
Setting up a new portal user. How to create a new my.voiply.com portal user. Written by Ryan Lowe 1.) Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: (https://storage.crisp.chat/users/helpdesk/website/2ba2Few readersHow do I setup a Ring Group?
How do I setup a Ring Group? Written by Brooke Rhodes A Ring Groups allow you to join multiple extensions to ring all at once, round robin or in a specific order. They are useful for efficiently distributing calls throughout a business. Ring groups can include extensions, and/or 10 digit phone numbers (entered sans dashes,5555555555) To setup a ring group in your business follow steps below. Login to Portal Services Ring Groups Hit + sign on Ring Groups page toFew readersVoiply Star Codes
Voiply Star Codes Written by Shea Georgetti Star codes are used for various functions in the system. Please see below for the full list. Special codes beginning with * Please note that for *33 (eavesdrop) you will need to contact support for you PINFew readersHow to Setup Hold Music
How to Setup Hold Music This article will help explain how to upload and activate hold music Written by John Prechtl To get started, log into your Voiply portal by going to https://my.voiply.com. After that follow the steps below to upload and to activate your hold music. There are two ways to upload hold music. The first way is best for single files, and will get you started in under 10 minutes! Single File Hold Music From your Voiply Portal, CliFew readersHow do I use conference bridge?
How do I use conference bridge? Written by Brooke Rhodes Conference bridges allow users to schedule and manage pre-planned conference calls. Voiply offers up to 25 participants to call in and join. To setup a Conference Bridge in the portal you'll need to follow the steps below. Login to Portal Services>Conference Center Right hand side press the + to add a new conference bridge Setup new Extension (be sure to not use and existing extension number) Hit Save OFew readersHow do I setup an Auto Attendant / IVR?
How do I setup an Auto Attendant / IVR? Written by Ryan Lowe First you will need to login to your portal at https://my.voiply.com Second you will need to navigate to Services Auto Attendant Then click the Orange plus symbol on the right: (https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72ceac/Few readersHow to Setup Distinctive Ring Tones
How to Setup Distinctive Ring Tones This article describes how to setup a distinct ring tone matching different inbound caller ID numbers Written by John Prechtl The idea behind distinctive ring tones is to have a different ring tone play for different situations. Many customers want to have a different internal extension to extension ring tone from what they hear when someone from the outside calls. This article will explain how to properly set this up. First, you will needFew readersHow to Conference a Call (3 Way Calling)
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. (https://storage.crisp.chat/users/helpdesk/webFew readersRecording Calls
Recording Calls This will explain how to enable recording and where to listen to the recorded calls Written by John Prechtl To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to start getting your calls recorded. From your portal , Select Services ExtensionsFew readersConfiguring Call Routing on Cordless Phones (DP750/DP720)
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. (https://storage.crisp.chat/users/helpdesk/websiteFew readersHow do I change or view my voicemail password?
How do I change or view my voicemail password? Written by Brooke Rhodes To edit or change your VM password. You can follow the star codes documentation attached or follow steps below inside the portal. Login to Portal Services>Voicemail Select the VM in question. Once inside the VM settings you can view or edit the VM password from this screen. (https://storage.crisp.chat/users/helpdesk/website/1257590b-af4e-4897-8e75-819a0d1df61e/c1434514-6e04-4437-a010-4Few readersHow do I setup a Time Condition?
How do I setup a Time Condition? Written by John Prechtl A Time Condition can help your business route your calls to the appropriate call flow throughout the day. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone numFew readersHow to forward Voicemail messages to Email
How to enable Voicemail messages to Email Written by Gohar Sultan This article can help you with enabling the setting to send your Voicemail message on your email address. To enable this feature please follow the steps below: Step 1: Log in to your online portal at https://my.voiply.com Step 2: Go under Services Voicemail. Service>Voicemail Step 3: Click on your Voicemail ID e.g. 101Few readersHow to Associate your Extension with your Portal User Account
How to Associate your Extension with your Portal User Account This article will describe how to associate your portal user account with your extension and learn about the benefit of this Written by John Prechtl There are several benefits of associating your user account with your extension(s). Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.Few readersHow to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transfFew readersHow do I Setup Find Me Follow Me?
How do I Setup Find Me Follow Me? Written by John Prechtl The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. To setup find me follow me. Follow steps below. Login to Portal Navigate to Services Extension Select extension that you'd like to configure this on then click Call Routing button on the top right. Enable the follow me setting and configure how you'd like the follow me to work.Few readersHow to Forward Calls with Ring Groups
How to forward calls with ring groups.Few readersCall Screen Setup
Call Screen Setup How to use the call screen function Written by Ryan Lowe From Services Extensions select the extension you would like to enable call screen on. Scroll down the page until you locate Call Screen, set to True and then scroll back to the top and press Save: WhenFew readersHow to Add a Custom Ring Tone
How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: https://support.voiply.com/en-us/article/finding-the-ip-address-of-your-phone-13jg0ck/ Next, enter the phones IP address into thFew readersVoiply Conference Moderator Controls
Voiply Conference Moderator Controls Written by Gohar Sultan Moderator controls are used to modify the state of the conference, such as lowering the volume, mute a participant, and such. Note: These controls are going to apply across the entire conference session. You cannot apply these controls to a single member. Energy: Energy level requirFew readersHow to enable Page Feature on Phones
How to enable Page Feature on Phones Written by Gohar Sultan This guide will show you how to add Page feature on Deluxe and Receptionist Phones via the online portal. Programming a Page button on your phones is done from the endpoint in your Voiply Portal. Follow steps below to add the settings: Click on Services Endpoints and selecting the MAC address of the phone you with to program. or Go to Services Extensions aFew readersVoiply Softphone setup Mobile/Desktop Setup for Voiply Core Customer
Voiply Softphone setup Mobile/Desktop Setup for Voiply Core Customer Written by Ryan Lowe We now offer our Voiply Mobile app as a way for customers to take thier Voiply service on the go, or use your computer! To get started, please login to your portal and navigate to Services Softphone Setup: Once in the portal you will find links to install the mobile or desktop appliFew readers
Voiply Online Platform
Getting Started with eFax
Getting Started with eFax Written by Ryan Lowe First, open a new email message Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field. An example would look something like this: 18444864759@voiplyfax.com Next, attach your document and type a message in the body of the email which will be converted into aSome readersGetting Started with Voiply Online
Getting Started with Voiply Online Written by Ryan Lowe This guide will get you up and running with your new Voiply Online Account! With just a few easy steps you can be making phone calls in no time! If you like you can first watch our helpful video: Voiply Home Setup Video Plug your new Voiply phone into Ethernet on your router or network jack (From the LAN port on the phone to the port on the router/network jack)Some readersBring Your Own Device: Grandstream HT801, HT802, HT812, HT813, HT814, HT818
Bring Your Own Device: Grandstream HT801, HT802, HT812, HT813, HT814, HT818 Written by Ryan Lowe Please note that faxing is not supported, only one SIP account per HT8XX, and only one FXS port is supported for the HT8xx series of phones with Voiply BYOD. It's important that if this device was with a previous provider, that they remove the MAC address from thier system. After performing a factory reset to the Adapter, you can now find the IP address to login from youFew readersBring Your Own Device: Grandstream GRP26XX and GXP21XX
Bring Your Own Device: Grandstream GRP2612, GRP2613, GRP2614, GRP2615, GRP2616, GXP21XX Written by Ryan Lowe Please note that only one SIP account is supported for the GRP26XX/GXP21XX Series. It's important that if this device was with a previous provider, that they remove the MAC address from their system. To get started, we need to factory reset the GRP26XX, afterwards you can now find the IP address to login from your computer. (https://storage.crisp.chat/uFew readersHow to Access Your Voiply Online Business Portal
How to Access Your Voiply Online Business Portal Written by Ryan Lowe If you are looking to change a few settings with your portal, such as your voicemail message you will need to access your online portal, the best place to reach this is from your Order Email. You can then click the graphic and it will allow you to login with the social media (Gmail, Facebook, Outlook, LinkedIn), account or SMS you had validated the order with. From here you you can access yoFew readersSetting up an Auto Attendant Call Scenario for Voiply Online Business Customers
Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers Written by Ryan Lowe Log into your portal using the social media or SMS account you used during your checkout. You can find the link in your email or you can ask us for help via chat. Locate the Call Scenarios section and then select Auto Attendant: We have a default greeting setup, but you can use our tFew readersBring Your Own Device: Grandstream WP820
Bring Your Own Device: Grandstream WP820 Written by Ryan Lowe Please note that only one SIP account is supported for the WP820 It's important that if this device was with a previous provider, that they remove the MAC address from their system. To get started, we need to factory reset the WP820, afterwards you can now find the IP address to login from your computer. (https://storage.crisp.chat/users/helpdesk/website/19040daf8d2ba300/615b7740-2df2-4c76-be9e-0200Few readersSetting Up IVR Timeout Options for Voiply Online
Setting Up IVR Timeout Options for Voiply Online Written by Ryan Lowe When using the Auto Attendant Call Scenario, it is possible to setup options that will be used after the caller listens to your greeting, but does not choose any options. Simply click enabled and then pick a time that is longer than your greeting: In the example above, we can see that the greeting message is 22 seconds long. TFew readersHow To Use Your Answering Machine for Voiply Business
How To Use Your Answering Machine for Voiply Online Business Written by Ryan Lowe If you would like to use your own answering machine that is built into your phone, Voiply has your covered! This guide will give you a walk through on how to accomplish that. From your portal, you can click the pencil icon to edit your extension, then simply change the Voicemail option to "No Voicemail", this will engage your answering machine if its enabled, rather than the Voiply Voicemail.Few readersHow to resolve issues during the checkout process for Voiply Business
How to resolve issues during the checkout process Written by Ryan Lowe Some customers might have a bit of an issue checking out, this can be attributed to a few things. This guide will walk you through how to check a few things if you are having an issue completing the checkout process. (htFew readersHow to Check Your Voicemail From Your Business Phone
How to Check Your Voicemail From Your Business Phone Written by Ryan Lowe This guide will walk you through how to check your voicemail from the Business Phone First dail 5555, you will hear a prompt asking you to enter your password, which should be your extension number, (pound) is not needed. (If you have an issue with your password, please reach out to support via chat.) Once in the portal you can choose from the following options: 1 - Listen to new messages Menu Options afterFew readersCall Forwarding for Voiply Online Business
Call Forwarding for Voiply Online Business Written by Ryan Lowe Please login to your Business Portal Once you have logged in, you can then click on the Edit button to edit your Call Scenario for that number: You will want to setup a Basic Call Scenario, then setup Call Forwarding from the bottom of the page. (https://storage.crisFew readersRecording A Voicemail Greeting for the Voiply Online Desktop App
For recording new voicemail messages we like to use Audacity - https://www.audacityteam.org/download/ but any audio recording program will work fine (you can also use your favorite mobile app to record with your cell phone): Click record and then speak your new voicemail message. Click Stop when done: TFew readersGetting your Voiply Online Business Order Started
Getting your Voiply Online Business Order Started From your favorite web browser please visit build.voiply.com to get your order started. Once on the page, we can then move down to Company Numbers: You can add new numbers with the New Number button, this will allow you to pick a City and State and search for the perfect number! You mFew readersGetting Started with Voiply Business
Getting Started with Voiply Online Written by Ryan Lowe This guide will get you up and running with your new Voiply Online Account! With just a few easy steps you can be making phone calls in no time! If you like you can first watch our helpful video: Voiply Business Setup Video Plug your new Voiply phone into Ethernet on your router or network jack (From the LAN port on the phone to the port on the router/network jack): (https://storage.crisp.chat/useFew readersSetting up an Auto Attendant Call Scenario
Setting up an Auto Attendant Call Scenario for Voiply Online Business Customers Written by Ryan Lowe Log into your portal using the social media or SMS account you used during your checkout. You can find the link in your email or you can ask us for help via chat. Locate the Call Scenarios section and then select Auto Attendant: We have a default gFew readers
The Essentials
How to Disable SIP ALG on Popular Routers
Voiply home user guide on how to disable SIP ALG on the most popular routers. PopularSupported Modems/Routers that work best with Voiply
Supported routers and modemsPopularArris Routers
Arris Routers Written by Shea Georgetti If your ISP is providing you with an Arris router these routers have been known to be problematic with VOIP. Even in True Bridge Mode, the router has still been known to cause issues. On the DG860A, the SIP ALG can be disabled by the provider. When speaking to the provider you need to ask them to disable SIP ALG & H.225 on any Arris router. For other models, where the above settings can not be changed. Option 1: Ask the cable provider forPopularEnable/Disable Do Not Disturb From Your Desk Phone
Enable/Disable Do Not Disturb From Your Desk Phone This article explains how to enable/disable do not disturb using your Grandstream desk phone Written by John Prechtl Do not disturb is a feature that can allow you to stop calls to your phone, and send them direct to voice mail. On the standard, deluxe, reception and wireless phones, if you see the DND symbol that means DND is enabled. The symbol looks like this: (https://storage.crisp.chat/users/helpdesk/website/753507e1-72Some readersSpeed Test
Speed Test This article will allow you to run a speed test and explain what the results mean Written by Ryan Lowe Check if your internet is fast enough for VoIP service. Download : The speed in which data is received through your internet connection. This can have some affect on your voice quality if there is not enough bandwidth for all of the traffic.Some readersHow do I setup QoS on a TP-Link router?
How do I setup QoS on a TP-Link router? Written by Shea Georgetti QoS (Quality of Service) is designed to ensure the efficient operation of the network when the network is overloaded. Enabling QoS will specify priority levels for some devices or applications. Below are instructions on enabling QoS and adding rules. To enable QoS go to http://tplinkwifi.net and log in with the username and password set on your router. Go to Advanced>QoS>Settings SSome readersDeluxe, Standard, and Wifi Phone Setup and User Guide
Deluxe, Standard, and Wifi Phone Setup and User Guide Written by Ryan Lowe Deluxe Phone (GXP2135): Download User Manual Download Quick User Guide Download Installation Guide StanSome readersGrandstream Standard Phone Manual and Installation Guide
Download User Manual Download Quick User Guide Download Installation GuideFew readersHow to Make International Calls with Voiply Business
How to Make International Calls with Voiply Business Written by Ryan Lowe Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any other numbers. This signals thatFew readersHow to convert your MP3 to WAV
How to convert your MP3 to WAV Written by Felix Yanko To get the best quality on your voicemail, auto attendant, and hold music recordings we recommend converting them to WAV format with 8000 Hz and 8 bit mono. Click the button below to convert your MP3 online. Convert MP3 to WAV NOTE: See the screenshot above forFew readersRegister Cordless Phone with Base Station
Register Cordless Phone with Base Station Written by Felix Yanko On the Grandstream DP750 Base station, press and hold the Radio/Page button for 7 seconds until the Radio icon starts blinking to start Subscription process. Or Access web UI, and press Subscribe icon to Open Subscription. On the handset, press “Subscribe” softkey if available on the main screen or access Menu Settings Registration Register while the Grandstream DP750 Radio icon is blinking. Note: “SubFew readersImportance of Quality of Service
Importance of Quality of Service Quality of Service Explained Written by Shea Georgetti What is Quality of Service? Quality of Services also known as QoS allows for prioritizing VoIP traffic over other types of data traffic such as video, Instant Messaging, or FTP. Imagine everyone on a network streaming music, video, or browsing the internet. A call comes into your network. QoS job is to make sure your call gets the proper bandwidth, and highest prioritization. This will ensure yFew readersTransfering Calls
How do I transfer calls? Written by Brooke Rhodes Follow these instructions for transferring calls on the Grandstream GXP 2135, 1625, WP820. On the GXP 2135 (Deluxe) and 1625 (Standard) to transfer a call press the transfer button dial the extension you wish to transfer to then press transfer again. You can also enter an external number at this time as well to transfer the call to an outside number or mobile number. (https://storage.crisp.chat/users/helpdesk/website/d6ab295a-Few readersHow to Factory Reset Your Phone
How to Factory Reset Your Phone Written by Ryan Lowe Please note that a factory reset is not a step that you would want to perform, without first consulting the support team. These instructions are for the Grandstream phones only. Please use the following steps to factory reset your Standard phone: Press the menu button (center button of the directional pad). Scroll down and select 'System'. Scroll down and select 'Factory Reset'. Press 'OK' to confirm factory reset. 5Few readersGrandstream DP750/DP720 Setup and Install Guide
Grandstream DP750/DP720 Setup and Install Guide Written by Ryan Lowe Download User Manual Download Quick User Guide Download Installation GuideFew readersRouter/Modems that could have potential issues with Voiply Business
Router/Modems that could have potential issues with Voiply Business Written by Ryan Lowe Arris TG1682G Note: In the latest firmware updates the option to turn off SIP-ALG was removed Known Issues: The DHCP server on this device has known software issue that causes devices to lose their IP and get a new IP frequently. Resolution: Login into the Arris gateway. Click on Firewall tab at the top of the page Firewall Settings Do the following: • FiFew readersHow to record audio for voicemails, and convert to WAV
How to record audio for voicemails, and convert to WAV Written by Ryan Lowe First we will need to record the audio you wish to use. This can be done using a free program called Audacity (https://www.audacityteam.org/ To get the best quality on your voicemail or auto attendant recordings we recommend converting them to WAV format with 8000 Hz and 8 bit mono. Click the link below to convert your MP3 online. Convert MP3 to WAV (https://storage.crisp.chat/users/helpdeFew readersBluetooth Headset Guide
Bluetooth Headset Guide Helps connect bluetooth headsets to desk phones Written by Felix Yanko Download Bluetooth Headset GuideFew readersSetting a Ring Tone for your phone.
Setting a Ring Tone for your phone. Ring Tone setup for Grandstream Standard and Deluxe phones. Written by Ryan Lowe Standard Model Phone: Press the Menu button (the Circle in the middle of the directional keys). Navigate down to Preference (https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccbFew readersHow to Install the phone stand
How to install the phone stand This article will show the two different ways a stand can be put on Written by John Prechtl The desk phones come with 1 stand that can be setup to be used either mounted to a wall or on a desktop. Below you will see the examples on how to setup each. 1. Desktop For the desk the stand will be connected to the phone with the 2 clips at the top of the stand. (https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72cFew readersWhat headsets can I use with my 21xx phone?
What headsets can I use with my 21xx phone? Written by Brooke Rhodes The Grandstream 21xx phones support a number of headsets including bluetooth heads. Below is a list of all headsets compatible with the Grandstream 21xx and 17xx phones. (https://storage.crisp.chat/users/helpdesk/website/a11c37f6-9e1a-4339-b0ca-7575d14d9c1a/42948436-68ea-4d71-bc99-806fFew readersGrandstream Deluxe Phone Manual and Installation Guide
Grandstream Deluxe Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Quick User Guide Download Installation Guide (https://voippromo.blob.core.windows.net/files/InstallGuFew readersWi-Fi Desk Phone Quick Start Guide
Wi-Fi Desk Phone Quick Start Guide Written by Ryan LoweFew readersGrandstream Conference Room Phone Manual and Installation Guide
Grandstream Conference Room Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Installation GuideFew readersRecommended Routers/Modems that work best with Voiply Business
Recommended Routers/Modems that work best with Voiply Business Written by Shea Georgetti Having a proper router configured within your network is essential to proper voice quality and reliability. Voiply has tested and proven these routers work best with our environment. We highly recommend checking all network equipment on site to ensure your devices match our list. Routers NETGEAR Nighthawk Smart Wi-Fi Router, R6700 (https://storage.crisp.chat/users/helpdesk/weFew readersWhat headsets can I use with my Grandstream 16xx phone?
What headsets can I use with my Grandstream 16xx phone? Written by Brooke Rhodes There are a number of headsets supported by the Grandstream 16xx phones. Below is a complete list of headsets compatible with the 16xx phones.Few readersConnecting Grandstream GRP261X Phones to WiFi
If you don't have an ethernet cable available, the Grandstream GRP2612W, GRP2614, GRP2615 & GRP2616 can instead connect to a WiFi network. To do this, first ensure you know the network name and password for your WiFi, and that the handset's power has been connected, then perform the following: Select Menu and navigate to System -Wi-Fi settings. Set Wi-Fi to "Enabled" and press "Save". (hFew readersSupported International Countries - Landline Calls for Voiply Business
Voiply offers free international calling in countries below *: Argentina Australia Austria Bangladesh Belgium Bermuda Brazil Bulgaria Canada Chile China Colombia Costa Rica Croatia Cyprus Czech Republic Denmark Estonia Faroe Islands France French Guiana Germany Greece Guadeloupe Guam Hungary Iceland India Ireland Israel Italy Japan Kazakhstan Luxembourg Malaysia Malta Martinique Mexico Mongolia Morocco Netherlands New Zealand Norway Panama Peru PolFew readersWi-Fi Desk Phone (GRP2612W) Quick Start Quick
Wi-Fi Desk Phone (GRP2612W) Quick Start Quick Written by Ryan Lowe This guide will get you started with the Wi-Fi Desk Phone First we will need to get the phone connect to the Wi-Fi or plugged into the wired network. The wired network is easy, just plug into the port with the 3 Some highlights include: Call Transfers: You can press the tFew readersHeadset Compatibility for the Wi-Fi Desk Phone
The Wi-Fi Desk Phone, also known as the GRP2612W is the latest in the lineup from Grandstream, this guide will help you find a headset that will work with your phone.Few readersOutgoing Call Restrictions for Voiply Business
“NPA” stands for Number Plan Area, commonly called Area Code. “NXX” refers to the three digits of a phone number immediately following the area code, also called the “exchange” or the “Central Switching Office Designation. In the number (555) 222-3333, the NPA is “555” and the NXX is “222”. With this information we can get a little bit of insight in to what is being blocked, this block is for outgoing calls to certain NPANXXs - a large number of fraud has occurred with these NPANXXs aFew readersHow to Make International Calls
How to Make International Calls with Voiply Business Written by Ryan Lowe Note: VoIPly has a 60-minute call limit per international call, so any call will automatically disconnect after this time. This is a global setting and cannot be changed. Dial “011” on your keypad. Use the International Direct Dialing (IDD) number for the U.S. before dialing any otFew readersHow to Safari Issues (iOS and Mac) 3rd Party Cookies Error
How to Safari Issues (iOS and Mac) 3rd Party Cookies Error Written by Ryan Lowe Customers on the Mac or iOS platform might encounter an error when checking out. Please be sure to review the following steps to allow Safari to enable cookies: For Mac: For iOS: (https://storage.crisp.chat/users/helpdesk/website/34351dc24571ba00/65e76f4e-62cf-4a5d-bbf6Few readersVoIP Compatibility with Arris Comcast Xfinity TG852G Gateway: Disabling SIP ALG
The Arris Comcast Xfinity TG852G Gateway is a widely used modem-router combo that offers both internet and VoIP services. While it's designed to support VoIP, users often encounter compatibility issues, primarily due to the SIP ALG (Session Initiation Protocol Application Layer Gateway) feature. This article explores why the TG852G may not work optimally with VoIP services and provides a step-by-step guide on disabling SIP ALG to enhance VoIP compatibility. Understanding VoIP Compatibility IsFew readersVoIP Compatibility with Verizon FiOS G1100 Modem: Disabling SIP ALG
The Verizon FiOS G1100 is a modem-router combo often used in home and small business environments, notable for its compatibility with high-speed internet. When it comes to VoIP (Voice over Internet Protocol) services, however, users may encounter specific challenges. A significant factor contributing to these challenges is the SIP ALG (Session Initiation Protocol Application Layer Gateway) feature. This article examines VoIP compatibility issues with the Verizon FiOS G1100 and provides a guide oFew readersVoIP Compatibility with AT&T Arris BGW210-700: Disabling SIP ALG
The AT&T Arris BGW210-700 is a widely used gateway that offers a combination of high-speed internet and VoIP services. Despite its capabilities, users may experience issues with VoIP (Voice over Internet Protocol) functionality. A common cause of these problems is the SIP ALG (Session Initiation Protocol Application Layer Gateway) feature. This article explores the VoIP compatibility of the BGW210-700, highlights why it might not work properly with VoIP, and provides a guide on disabling SIP ALGFew readersVoIP Compatibility with Arris/Motorola DG860A: Disabling SIP ALG
The Arris/Motorola DG860A is a popular modem-router unit known for its robust performance in internet connectivity. However, when it comes to VoIP (Voice over Internet Protocol) services, users might face certain challenges. A primary source of these challenges is often the SIP ALG (Session Initiation Protocol Application Layer Gateway) feature. This article aims to provide insight into the VoIP compatibility issues with the DG860A and a guide on how to disable SIP ALG to potentially resolve theFew readersStarter vs. Advance - Plan Guide
In the dynamic and fast-paced world of business, choosing the right telecommunications plan is more than a convenience—it's a critical decision that can significantly impact your company's connectivity, productivity, and bottom line. With a plethora of options available, businesses must navigate through various plans to find one that aligns perfectly with their operational needs and growth objectives. This guide is designed to assist businesses of all sizes in selecting a telecommunications plaFew readersVoIP Compatibility with Motorola/Arris NVG510: Disabling SIP ALG
Voice over Internet Protocol (VoIP) is increasingly popular for its cost-effectiveness and flexibility compared to traditional telephony. However, its compatibility with certain routers, like the Motorola/Arris NVG510 provided by AT&T, can present challenges. This article delves into the reasons behind these compatibility issues, particularly focusing on the role of Session Initiation Protocol Application Layer Gateway (SIP ALG) and how to disable it to improve VoIP performance. UnderstandingFew readersOutbound SMS on Toll Free Numbers
Texting for business is awesome, right? But did you know there's a secret code to keep it safe and trustworthy? It's called 10DLC, and big players like Verizon, AT&T, and T-Mobile insist on it. Let's explore why it's essential for businesses using toll-free numbers to text and how it keeps things clean and reliable. Why Do I Need 10DLC? Picture this: You're a business texting your customers, and suddenly, there's spam, fraud, and all sorts of mischief. Not cool, right? That's why 10DLCFew readers