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Finding the IP Address of your Phone
Finding the IP Address of your Phone Written by Shea Georgetti Majority of the time when a support request is open. One of the first steps is to find the IP address of the phone that is having trouble. Please see steps below on how to find the IP address of each phone. Grandstream Standard Phone Middle button on the directional pad. This will bring up the menu Scroll to Status Network Status You'll find IP address there IPV4 address Example: 192.168.1.122 **Gr
Speed Test This article will allow you to run a speed test and explain what the results mean Written by John Prechtl Check if your internet is fast enough for VoIP service. Download : The speed in which data is received through your internet connection. This can have some affect on your voice quality if there is not
How do I configure Voicemail Greeting
How do I configure my Voicemail Greeting Written by Felix Yanko Simple Configuration: Press the Voicemail button on your phone. 2. Enter your voicemail PIN when prompted (The default PIN is the extension number, extension 102 would have a PIN of 102 for example). 3. Enter option 5 for Advanced Options. 4. Press Option 1 to record a new g
Troubleshooting Your Phone System
Troubleshooting Your Phone System Solutions for common phone issues. Written by Felix Yanko Step 1 Run our speed test and SIP ALG test to confirm there are no network issues. Speed Test SIP ALG Test If SIP ALG is detected, please use this article to disable it on your network modem/router: [http://support.voiply.com/get-started-here/how-do-i-s/how-to-
Register Cordless Phone with Base Station
Register Cordless Phone with Base Station Written by Felix Yanko On the Grandstream DP750 Base station, press and hold the Radio/Page button for 7 seconds until the Radio icon starts blinking to start Subscription process. Or Access web UI, and press Subscribe icon to Open Subscription. On the handset, press “Subscribe” softkey if available on the main screen or access Menu > Settings > Registration > Register while the Grandstream DP750 Radio icon is blinking. _Note: “Sub
How to configure Voicemail Ring Timeout
How to configure Voicemail Ring Timeout Written by Felix Yanko Go to Services -> Extensions and click on the extension. Scroll down to the Call Timeout setting. Default is 30 which is around 6 rings. Make sure to save after changing the setting.
Fax Troubleshooting - How to email@example.com to your gmail contacts
Fax Troubleshooting - Adding contacts to gmail