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Knowledge Base
A collection of support guides and articles.
How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
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How to setup VoIPLy Connect
How to setup VoIPLy Connect Getting the VoIPLy Connect softphone setup. Written by Ryan Lowe This guide will show you how to get VoIPLy Connected installed and setup on your computer. You can find the download link below: VoIPLy Connect Download Step 1.) Download and install the softphone 
How to Setup the Grandstream Wi-Fi phone (WP820) Basic Setup and Functions for the WP820 Written by Ryan Lowe Basic Phone Setup: Connecting to your Wireless Network: **_**(Please note that you may change the
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How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. Maki
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Grandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password.  you will need to contact support for you PIN
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Recording Calls
Recording Calls This will explain how to enable recording and where to listen to the recorded calls Written by John Prechtl To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to start getting your calls recorded. From your portal , Select Services > Extensions
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How to setup Call Blocking
How to setup Call Blocking How to enable call blocking in the Voiply portal. Written by Ryan Lowe If you wish to block a number, you may do so from your Voiply Portal. Navigate to your portal and choose Services > Call Blocking Here you will see an overview of existing numbers setup in the portal. . Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
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How to Setup Distinctive Ring Tones
How to Setup Distinctive Ring Tones This article describes how to setup a distinct ring tone matching different inbound caller ID numbers Written by John Prechtl The idea behind distinctive ring tones is to have a different ring tone play for different situations. Many customers want to have a different internal extension to extension ring tone from what they hear when someone from the outside calls. This article will explain how to properly set this up. First, you will need
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How to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
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Grandstream Standard Phone Manual and Installation Guide
Download User Manual Download Quick User Guide Download Installation Guide
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Setting up a new portal user.
Setting up a new portal user. How to create a new my.voiply.com portal user. Written by Ryan Lowe 1.) Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: 
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. 
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. . Navigate down to Preference 