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• How to Configure Grandstream Wave using a QR code

  How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to configure your Grandstream Wave softphone: From your Voiply portal, click Services > Softphone ![](https://storage.crisp.chat/users/helpdesk/website/e00d7daa-Very popular

• International Rates

  International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate  Afghanistan  93  0.6334   Albania  355  0.1725   Albania Mobile  355MOB  0.6873   Algeria  213  0.1215   Algeria Mobile  213MOB  0.6150   American Samoa  684  0.0780   American Samoa Mobile  684MOB  0.0780   Andorra  376  0.0525   Andorra, Mobile  376MOB  0.3834   Angola  244  0.2079   Angola Mobile  244MOB  0.3093   Anguilla  AI  0.1530   AntarctiPopular

• How to Warm Transfer

  How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transfPopular

• Voiply Star Codes

  Voiply Star Codes Written by Shea Georgetti Star codes are used for various functions in the system. Please see below for the full list. Special codes beginning with *Popular

• How to Setup the Grandstream Wi-Fi phone (WP820)

  How to Setup the Grandstream Wi-Fi phone (WP820) Basic Setup and Functions for the WP820 Written by Ryan Lowe Basic Phone Setup: Connecting to your Wireless Network: **_**(Please note that you may change theSome readers

• Recording Calls

  Recording Calls This will explain how to enable recording and where to listen to the recorded calls Written by John Prechtl To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to start getting your calls recorded.  From your portal , Select Services > ExtensionsSome readers

• GUI Password

  GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password. ![](https://storage.crisp.chat/userSome readers

• Voicemail Advanced Options

  Voicemail Advanced Options Additional voicemail configurations and settings Written by Ryan Lowe      In this article we will cover Advanced Options configuration for your voicemail box. This function is similar to that of an Auto Attendant, but it does differ a bit. The Options you setup can be defined very simply and can be used to enhance the way your customers interact with the voicemail box.      A few basic examples have been listed below, but they are not limited. OptioSome readers

• Bluetooth Headset Guide

  Bluetooth Headset Guide Helps connect bluetooth headsets to desk phones Written by Felix Yanko Download Bluetooth Headset GuideSome readers

• How to Setup Distinctive Ring Tones

  How to Setup Distinctive Ring Tones This article describes how to setup a distinct ring tone matching different inbound caller ID numbers Written by John Prechtl The idea behind distinctive ring tones is to have a different ring tone play for different situations. Many customers want to have a different internal extension to extension ring tone from what they hear when someone from the outside calls. This article will explain how to properly set this up.  First, you will needSome readers

• How to Associate your Extension with your Portal User Account

  How to Associate your Extension with your Portal User Account This article will describe how to associate your portal user account with your extension and learn about the benefit of this Written by John Prechtl There are several benefits of associating your user account with your extension(s). Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.Some readers

• Grandstream Deluxe Phone Manual and Installation Guide

  Grandstream Deluxe Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Quick User Guide Download Installation GuideSome readers

• What headsets can I use with my Grandstream 16xx phone?

  What headsets can I use with my Grandstream 16xx phone? Written by Brooke Rhodes There are a number of headsets supported by the Grandstream 16xx phones. Below is a complete list of headsets compatible with the 16xx phones.Some readers

• How to setup VoIPLy Connect

  How to setup VoIPLy Connect Getting the VoIPLy Connect softphone setup. Written by Ryan Lowe This guide will show you how to get VoIPLy Connected installed and setup on your computer. You can find the download link below: VoIPLy Connect Download Step 1.) Download and install the softphone ![](https://storage.crisp.chat/users/helpdesk/website/1b94e287-6290-4766-aa2f-a975d7b449bf/06bd816b-b6eb-4146-ba05-Some readers

• How to setup Zoiper Mobile Softphone

  How to setup Zoiper Mobile Softphone Getting started with Zoiper Mobile Written by John Prechtl Zoiper is a softphone application that allows you to make and receive calls from the Voiply system using your mobile phone.  Go to the App Store on your phone and download Zoiper Play Store Download Apple App Store(https://itunes.apple.com/us/app/zoiper-sip-softphone-voip-video-calls/id438949960Some readers

• Hold Music

  Hold Music This article will help explain how to upload and activate hold music Written by John Prechtl To get started, log into your Voiply portal by going to https://my.voiply.com. After that follow the steps below to upload and to activate your hold music From your Voiply Portal, Click Services > Hold Music OnceSome readers

• Setting up a new portal user.

  Setting up a new portal user. How to create a new my.voiply.com portal user. Written by Ryan Lowe 1.) Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: ![](https://storage.crisp.chat/users/helpdesk/website/2ba2Some readers

• Bring Your Own Phone

  Bring Your Own Phone VoIPLy Supports Polycom, Yealink, and Grandstream Written by Felix Yanko Polycom All VVX Models SoundPoint IP 5000 & 6000 Yealink All SIP-T2X Models  All SIP-T4X Models Grandstream All GXP16XX Models  All GXP21XX Models DP750 / DP720 Cordless Phone GAC2500 Conference PhoneFew readers

• How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone

  How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. MakiFew readers

• How to setup MicroSip softphone

  How to setup MicroSip softphone Guide to setup MicroSip Written by Ryan Lowe Start by visiting https://www.microsip.org/downloads and downloading the latest version of MicroSip: While the application is downloading, please visit your portal at https://my.voiply.com to gather your login information. Under Services > Softphone select your extension and you will be presented with the manual configuration information. ![Few readers

• What headsets can I use with my 21xx phone?

  What headsets can I use with my 21xx phone? Written by Brooke Rhodes The Grandstream 21xx phones support a number of headsets including bluetooth heads. Below is a list of all headsets compatible with the Grandstream 21xx and 17xx phones. ![](https://storage.crisp.chat/users/helpdesk/website/a11c37f6-9e1a-4339-b0ca-7575d14d9c1a/42948436-68ea-4d71-bc99-806fFew readers

• How to Conference a Call (3 Way Calling)

  How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. ![](https://storage.crisp.chat/users/helpdesk/webFew readers

• Call Screen Setup

  Call Screen Setup How to use the call screen function Written by Ryan Lowe From Services > Extensions select the extension you would like to enable call screen on.  Scroll down the page until you locate Call Screen, set to True and then scroll back to the top and press Save:  WhenFew readers

• How to setup Call Blocking

  How to setup Call Blocking How to enable call blocking in the Voiply portal. Written by Ryan Lowe If you wish to block a number, you may do so from your Voiply Portal. Navigate to your portal and choose Services > Call Blocking Here you will see an overview of existing numbers setup in the portal. ![](https://storFew readers

• Setting a Ring Tone for your phone.

  Setting a Ring Tone for your phone. Ring Tone setup for Standard and Deluxe phones. Written by Ryan Lowe Standard Model Phone: Press the Menu button (the Circle in the middle of the directional keys).  Navigate down to Preference ![](https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccb24-1162-4106Few readers

• How to configure Zoiper 5 for Desktop

  How to configure Zoiper 5 for Desktop This article will guide you through registering your extension on Zoiper 5 desktop Written by John Prechtl Start by downloading the application - https://www.zoiper.com/en/voip-softphone/download/current While the application is downloading, please visit your portal at https://my.voiply.com to gather your login information. Under Services > Softphone -Few readers

• How to Add a Custom Ring Tone

  How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: http://support.voiply.com/troubleshooting/phone-troubleshooting/finding-the-ip-address-of-your-phone  Next, enter tFew readers

• Desk phone Stand

  Desk phone Stand This article will show the two different ways a stand can be put on Written by John Prechtl The desk phones come with 1 stand that can be setup to be used either mounted to a wall or on a desktop. Below you will see the examples on how to setup each. 1. Desktop For the desk the stand will be connected to the phone with the 2 clips at the top of the stand. ![](https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72ceac/469aa794-8Few readers

• Importance of Quality of Service

  Importance of Quality of Service Quality of Service Explained Written by Shea Georgetti What is Quality of Service?  Quality of Services also known as QoS allows for prioritizing VoIP traffic over other types of data traffic such as video, Instant Messaging, or FTP. Imagine everyone on a network streaming music, video, or browsing the internet. A call comes into your network. QoS job is to make sure your call gets the proper bandwidth, and highest prioritization. This will ensure yFew readers

• Grandstream Conference Room Phone Manual and Installation Guide

  Grandstream Conference Room Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Installation GuideFew readers

• Grandstream Standard Phone Manual and Installation Guide

  Download User Manual Download Quick User Guide Download Installation GuideFew readers

• Grandstream Wireless Phone Manual and Installation Guide

  Grandstream Wireless Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Quick User Guide Download Installation GuideFew readers

• Configuring Call Routing on Cordless Phones

  Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. ![](https://storage.crisp.chat/users/helpdesk/websiteFew readers

• How to Forward Calls with Ring Groups

  How to forward calls with ring groups.Few readers

• Voiply Conference Moderator Controls

  Voiply Conference Moderator Controls Written by Gohar Sultan Moderator controls are used to modify the state of the conference, such as lowering the volume, mute a participant, and such. Note: These controls are going to apply across the entire conference session. You cannot apply these controls to a single member. Energy: Energy level requirFew readers

• How to setup the address book/contacts on your phone

  How to setup the address book/contacts on your phone This article will explain how to use your voiply portal to setup contacts on your voiply phone Written by John Prechtl Start by logging into your Voiply portal at https://my.voiply.com  Next, you will click Services>Contacts. Then, to create a new contact click the plus button on the right side: ![](https://storage.crisp.chat/users/helpdesk/website/d5325aaa-4b8f-4d64-9600-29faa6cf140d/d84e622b-97cd-44Few readers

• How to import Contact List in Voiply

  How to import Contact List in Voiply This article will explain how you can import your contact numbers into Voiply System Written by Gohar Sultan To import your contact list first you need to create a CSV file with proper formatting.  Download the following Sample File (CSV Format): https://sharesync.serverdata.net/us3/s/file?public_share=Qz876za7RkPxTzko0NIwsY003da5f0 When you are dFew readers