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Knowledge Base
A collection of support guides and articles.
How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
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How to Setup the Grandstream Wi-Fi phone (WP820)
How to Setup the Grandstream Wi-Fi phone (WP820) Basic Setup and Functions for the WP820 Written by Ryan Lowe Basic Phone Setup: Connecting to your Wireless Network: **_**(Please note that you may change the
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International Rates
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 Antarcti
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How to configure Zoiper 5 for Desktop
How to configure Zoiper 5 for Desktop This article will guide you through registering your extension on Zoiper 5 desktop Written by John Prechtl You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. Start by downloading the application - https://www.zoiper.com/en/voip-softphone/download/current While the application is downloading, please vis
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How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. Maki
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Grandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password.  you will need to contact support for you PIN
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How to setup Zoiper Mobile Softphone
How to setup Zoiper Mobile Softphone Getting started with Zoiper Mobile Written by John Prechtl Zoiper is a softphone application that allows you to make and receive calls from the Voiply system using your mobile phone. You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. Go to the App Store on your phone and download Zoiper [Play Store Download](https://play.google.com/store/apps/details?id=com.zoiper
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Setting up a new portal user.
Setting up a new portal user. How to create a new my.voiply.com portal user. Written by Ryan Lowe 1.) Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: . Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
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How to Conference a Call (3 Way Calling)
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. : 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
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How to forward Voicemail messages to Email
How to enable Voicemail messages to Email Written by Gohar Sultan This article can help you with enabling the setting to send your Voicemail message on your email address. To enable this feature please follow the steps below: Step 1: Log in to your online portal at https://my.voiply.com Step 2: Go under Services > Voicemail. Service>Voicemail **Step 3: **Click on your Voicemail ID e.g. 101
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Grandstream DP750/DP720 Setup and Install Guide
Grandstream DP750/DP720 Setup and Install Guide Written by Ryan Lowe Download User Manual Download Quick User Guide Download Installation Guide
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Configuring Call Routing on Cordless Phones (DP750/DP720)
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. . Navigate down to Preference ![](https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccb24-1162-4106
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Voiply Conference Moderator Controls
Voiply Conference Moderator Controls Written by Gohar Sultan Moderator controls are used to modify the state of the conference, such as lowering the volume, mute a participant, and such. Note: These controls are going to apply across the entire conference session. You cannot apply these controls to a single member. Energy: Energy level requir
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How to Add a Custom Ring Tone
How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: https://support.voiply.com/en-us/article/finding-the-ip-address-of-your-phone-13jg0ck/ Next, enter the phones IP address into th
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Grandstream Conference Room Phone Manual and Installation Guide
Grandstream Conference Room Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Installation Guide
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