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A collection of support guides and articles.
How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
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How to setup VoIPLy Connect
How to setup VoIPLy Connect Getting the VoIPLy Connect softphone setup. Written by Ryan Lowe This guide will show you how to get VoIPLy Connected installed and setup on your computer. You can find the download link below: VoIPLy Connect Download Step 1.) Download and install the softphone  First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password.  you will need to contact support for you PIN
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How to Setup the Grandstream Wi-Fi phone (WP820)
How to Setup the Grandstream Wi-Fi phone (WP820) Basic Setup and Functions for the WP820 Written by Ryan Lowe Basic Phone Setup: Connecting to your Wireless Network: **_**(Please note that you may change the
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How to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
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How to Setup Hold Music
How to Setup Hold Music This article will help explain how to upload and activate hold music Written by John Prechtl To get started, log into your Voiply portal by going to https://my.voiply.com. After that follow the steps below to upload and to activate your hold music. There are two ways to upload hold music. The first way is best for single files, and will get you started in under 10 minutes! Single File Hold Music From your Voiply Portal, Cli
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Voicemail Advanced Options
Voicemail Advanced Options Additional voicemail configurations and settings Written by Ryan Lowe In this article we will cover Advanced Options configuration for your voicemail box. This function is similar to that of an Auto Attendant, but it does differ a bit. The Options you setup can be defined very simply and can be used to enhance the way your customers interact with the voicemail box. A few basic examples have been listed below, but they are not limited. Optio
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International Rates
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 Antarcti
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Bluetooth Headset Guide
Bluetooth Headset Guide Helps connect bluetooth headsets to desk phones Written by Felix Yanko Download Bluetooth Headset Guide
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What headsets can I use with my Grandstream 16xx phone?
What headsets can I use with my Grandstream 16xx phone? Written by Brooke Rhodes There are a number of headsets supported by the Grandstream 16xx phones. Below is a complete list of headsets compatible with the 16xx phones.
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How to Associate your Extension with your Portal User Account
How to Associate your Extension with your Portal User Account This article will describe how to associate your portal user account with your extension and learn about the benefit of this Written by John Prechtl There are several benefits of associating your user account with your extension(s). Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
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What headsets can I use with my 21xx phone?
What headsets can I use with my 21xx phone? Written by Brooke Rhodes The Grandstream 21xx phones support a number of headsets including bluetooth heads. Below is a list of all headsets compatible with the Grandstream 21xx and 17xx phones.  Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: 
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. 
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. . Navigate down to Preference ![](https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccb24-1162-4106
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How to Add a Custom Ring Tone
How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: https://support.voiply.com/en-us/article/finding-the-ip-address-of-your-phone-13jg0ck/ Next, enter the phones IP address into th
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Grandstream DP750/DP720 Setup and Install Guide
Grandstream DP750/DP720 Setup and Install Guide Written by Ryan Lowe Download User Manual Download Quick User Guide Download Installation Guide
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