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Knowledge Base
A collection of support guides and articles.
How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
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How to setup VoIPLy Connect
How to setup VoIPLy Connect Getting the VoIPLy Connect softphone setup. Written by Ryan Lowe This guide will show you how to get VoIPLy Connected installed and setup on your computer. You can find the download link below: VoIPLy Connect Download Step 1.) Download and install the softphone 
How to Setup the Grandstream Wi-Fi phone (WP820) Basic Setup and Functions for the WP820 Written by Ryan Lowe Basic Phone Setup: Connecting to your Wireless Network: **_**(Please note that you may change the
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How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. Maki
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International Rates
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 Antarcti
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Grandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password.  you will need to contact support for you PIN
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How to Setup Hold Music
How to Setup Hold Music This article will help explain how to upload and activate hold music Written by John Prechtl To get started, log into your Voiply portal by going to https://my.voiply.com. After that follow the steps below to upload and to activate your hold music. There are two ways to upload hold music. The first way is best for single files, and will get you started in under 10 minutes! Single File Hold Music From your Voiply Portal, Cli
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How to setup Call Blocking
How to setup Call Blocking How to enable call blocking in the Voiply portal. Written by Ryan Lowe If you wish to block a number, you may do so from your Voiply Portal. Navigate to your portal and choose Services > Call Blocking Here you will see an overview of existing numbers setup in the portal.  Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: . Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
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Bring Your Own Phone
Bring Your Own Phone VoIPLy Supports Polycom, Yealink, and Grandstream Written by Felix Yanko Polycom All VVX Models SoundPoint IP 5000 & 6000 Yealink All SIP-T2X Models All SIP-T4X Models Grandstream All GXP16XX Models All GXP21XX Models DP750 / DP720 Cordless Phone GAC2500 Conference Phone
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How to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
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Grandstream Standard Phone Manual and Installation Guide
Download User Manual Download Quick User Guide Download Installation Guide
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Importance of Quality of Service
Importance of Quality of Service Quality of Service Explained Written by Shea Georgetti What is Quality of Service? Quality of Services also known as QoS allows for prioritizing VoIP traffic over other types of data traffic such as video, Instant Messaging, or FTP. Imagine everyone on a network streaming music, video, or browsing the internet. A call comes into your network. QoS job is to make sure your call gets the proper bandwidth, and highest prioritization. This will ensure y
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How to Forward Calls with Ring Groups
How to forward calls with ring groups.
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How to forward Voicemail messages to Email
How to enable Voicemail messages to Email Written by Gohar Sultan This article can help you with enabling the setting to send your Voicemail message on your email address. To enable this feature please follow the steps below: Step 1: Log in to your online portal at https://my.voiply.com Step 2: Go under Services > Voicemail. Service>Voicemail Step 3: Click on your Voicemail ID e.g. 101
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How to Conference a Call (3 Way Calling)
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. 
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. . Navigate down to Preference 