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How to Disable SIP ALG on Popular Routers
How to Disable SIP ALG on Popular Routers Written by Shea Georgetti Modern routers are setup to check traffic and can interfere with VoIP Please click here to check SIP ALG: Click to check SIP ALG Optimal results displayed below: !(https://storage.crisp.chat/users/helpdesk/website/d76d0c0c-a14d-4398-98cb-3d53ed9dcc67/f87620db
How To Access Your Account
How To Access Your Account Written by Felix Yanko Log in to your online account by going clicking the button below to login to the VoIPLy Portal. (https://my.voiply.com) Portal Login Your username is the email you placed your order with. Click the Sign In button to login. If you forgot your password you can reset it by entering your email address and receive a reset link via email. Forgot Password(https://my.voiply.com/app/password_r
How do I send an Efax?
How do I send an Efax? Written by John Prechtl First, open a new email message Type the fax full 11 digit fax number with no dashes then add @VoiplyFax.com in the "To" field. An example would look something like this: email@example.com Next, attach your document and type a message in the body of the email which will be converted into a
Adding a Recording for an Auto Attendant, voicemail box, or hold music
Adding a Recording for an Auto Attendant, voicemail box, or hold music Written by John Prechtl Recordings can be used for many different functions of your Voiply phone system, from Auto Attendant menu's, to voice mails. Please note that the max file size is 25MB, you can use https://online-audio-converter.com/ with these options to generate a new .wav file To upload a recording for an Auto Att
Supported Modems/Routers that work best with Voiply
Supported routers and modems
How do I forward calls?
How do I forward calls? Written by Brooke Rhodes Forwarding calls can be done one of two ways. One way is via the phone itself. Please refer to quick user guides on how to accomplish this on the phones. To enable call forwarding in the portal. Follow the steps below. Login to Portal https://my.voiply.com Go to Services>Extensions Select the extension you'd like to enable call forwarding on. Select Call Routing in the upper right hand corner.
How do I send SMS/text messages with my phone number?
How do I send SMS/text messages with my phone number? Written by Brooke Rhodes If you have not requested SMS to be setup on your number, please open a support chat with us to get that process started. If SMS to Email is enabled on your phone number you can then send and receive SMS using your DID. You will send the SMS message through your email account and the recipient will receive it to their phone as an SMS message. When someone sends an SMS message to your phone number you will re
How do I configure Phone Numbers?
How do I configure Phone Numbers? Written by John Prechtl When someone dials your phone number, it will ring in our system, and then can be directed any number of ways from there. Your phone number is the number one starting point for your entire call flow, so using that as a guideline you can begin to use all of our features. To adjust where a number points, you will want to go to Services>Phone Numbers. Here you will see your phone numbers listed: !(https://storage.crisp.chat/users/
How to make an International Call
How to make an International Call Written by Felix Yanko To place a call to an international location, use the following dialing instructions. Please note you will have to reach out to support to have international calls enabled on your account. From U.S. phone number to Canada: 1 + area code + number From U.S. phone number to Puerto Rico, Bermuda, and other territories: 1 + area code + number From U.S. phone number to other locations: **011 + country code + area cod
How do I configure Grandstream Wave Softphone?
How do I configure Grandstream Wave Softphone? This article discribes how to manually setup your Grandstream Wave Softphone Written by Shea Georgetti Please note we suggest using the QR code for configuration, this article is if you need to manually configure the extension for any reason. Please see this article for easier setup: http://support.voiply.com/knowledge-base/how-to-configure-grandstream-wave-using-a-qr-code(http://support.voiply.com/knowledge-base/how-to-configure
How do I change my outbound caller ID?
How do I change my outbound caller ID? Written by John Prechtl You can change your outbound caller ID number from the portal. The name and number you enter here will be what the recipients of your calls will see. Please note if the receiving end doesn't have the caller ID name service enabled on their end they will only see your outbound caller ID number. Internal Caller ID Name/Number is what is displayed internally and will not be displayed on outbound calls. To change the caller ID
How do I listen to my voicemail?
How do I listen to my voicemail? Written by Brooke Rhodes Listening to your voicemail can be done by dialing *97 on your phone or pressing the voicemail button on the phone. Please review the Star Codes below for further voicemail access, you may also setup the Advanced Voicemail Options(https://support.voiply.com/en-us/article/voicemail-advanced-optio
How do I setup an Auto Attendant / IVR?
How do I setup an Auto Attendant / IVR? Written by Ryan Lowe First you will need to login to your portal at https://my.voiply.com Second you will need to navigate to Services > Auto Attendant Then click the Orange plus symbol on the right: !(https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72ceac/
Arris Routers Written by Shea Georgetti If your ISP is providing you with an Arris router these routers have been known to be problematic with VOIP. Even in True Bridge Mode, the router has still been known to cause issues. On the DG860A, the SIP ALG can be disabled by the provider. When speaking to the provider you need to ask them to disable SIP ALG & H.225 on any Arris router. For other models, where the above settings can not be changed. Option #1: Ask the cable provider for
How do I setup a Ring Group?
How do I setup a Ring Group? Written by Brooke Rhodes A Ring Groups allow you to join multiple extensions to ring all at once, round robin or in a specific order. They are useful for efficiently distributing calls throughout a business. Ring groups can include extensions, and/or 10 digit phone numbers (entered sans dashes,5555555555) To setup a ring group in your business follow steps below. Login to Portal Services > Ring Groups Hit + sign on Ring Groups page to
How do I port my numbers?
How do I port my numbers? Written by Ryan Lowe When switching to Voiply and you'd like to keep your existing number. Creating a porting case with our porting department is extremely simple. There will be no downtime during the number Porting process, which usually takes 7-10 business days. If you have a phone bill associated with your current carrier please attach it to your Porting request along with the service address. Then add all phone numbers you wish to port. After it is submitted
How do I transfer calls?
How do I transfer calls? Written by Brooke Rhodes Follow these instructions for transferring calls on the Grandstream GXP 2135, 1620/1625, WP820 and DP750. On the GXP 2135 and 1620/1625 to transfer a call press the transfer button dial the extension you wish to transfer to then press transfer again. You can also enter an external number at this time as well to transfer the call to an outside number or mobile number. !(https://storage.crisp.chat/users/helpdesk/website/d6ab295a-
How do I setup QoS on a TP-Link router?
How do I setup QoS on a TP-Link router? Written by Shea Georgetti QoS (Quality of Service) is designed to ensure the efficient operation of the network when the network is overloaded. Enabling QoS will specify priority levels for some devices or applications. Below are instructions on enabling QoS and adding rules. To enable QoS go to http://tplinkwifi.net and log in with the username and password set on your router. Go to Advanced>QoS>Settings S
How do I configure an Extension?
How do I configure an Extension? Written by Ryan Lowe You will first want to login to your portal at https://my.voiply.com Once you are logged in you will navigate to Services > Extensions Here you will see the extensions that were set up during your initial order, or ones you have added. To edit an extension simply click on it.
How do I setup a Time Condition?
How do I setup a Time Condition? Written by John Prechtl A Time Condition can help your business route your calls to the appropriate call flow throughout the day. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone num
How to convert your MP3 to WAV
How to convert your MP3 to WAV Written by Felix Yanko To get the best quality on your voicemail, auto attendant, and hold music recordings we recommend converting them to WAV format with 8000 Hz and 8 bit mono. Click the button below to convert your MP3 online. Convert MP3 to WAV _NOTE: See the screenshot above for
How do I setup the Voiply Click to Call Assistant in Google Chrome
How do I setup the Voiply Click to Call Assistant in Google Chrome Written by Brooke Rhodes The Voiply Click to Call Assistant Chrome extension allows you to make phone calls from your computer using Google Chrome. You can find the extension here https://chrome.google.com/webstore/detail/voiply-call-assistant/lggednedbhbamjfdoekhlbeihhglmoga Then click Add to Chrome !(https://storage.
How do I use conference bridge?
How do I use conference bridge? Written by Brooke Rhodes Conference bridges allow users to schedule and manage pre-planned conference calls. Voiply offers up to 25 participants to call in and join. To setup a Conference Bridge in the portal you'll need to follow the steps below. Login to Portal Services>Conference Center Right hand side press the + to add a new conference bridge Setup new Extension (be sure to not use and existing extension number) Hit Save O
How do I Contact Voiply's Support?
How do I Contact Voiply's Support? Written by Felix Yanko Our general support hours are 8AM to 8PM Eastern Standard Time Monday through Friday. We're available 24x7 for service impacting issues. Email: Support@Voiply.com Phone: 1-844-4-VOIPLY X2 (1-844-486-4759) Web: http://www.voiply.com
Enable/Disable Do Not Disturb From Your Desk Phone
Enable/Disable Do Not Disturb From Your Desk Phone This article explains how to enable/disable do not disturb using your Grandstream desk phone Written by John Prechtl Do not disturb is a feature that can allow you to stop calls to your phone, and send them direct to voice mail. On the standard, deluxe, reception and wireless phones, if you see the DND symbol that means DND is enabled. The symbol looks like this: !(https://storage.crisp.chat/users/helpdesk/website/753507e1-72
How do I Setup Find Me Follow Me?
How do I Setup Find Me Follow Me? Written by John Prechtl The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. To setup find me follow me. Follow steps below. Login to Portal Navigate to Services > Extension Select extension that you'd like to configure this on then click Call Routing button on the top right. Enable the follow me setting and configure how you'd like the follow me to work.
Standard Phone Quick Start Guide
Standard Phone Quick Start Guide Written by Felix Yanko
How to setup Time Zones on GrandStream and Polycom Phones
How to setup Time Zones on GrandStream and Polycom Phones Written by Shea Georgetti To get started, log into your Voiply port by going to https://my.voiply.com. Next Under Services > Endpoints you will see a list of all of the phones on your account by MAC Address. To set the time zone you will click on one of the MAC's. This is where you can set different time zones for your phones. Grandstream Phones For Grandstream phones, You wi
Deluxe Phone Quick Start Guide
Deluxe Phone Quick Start Guide Written by Felix Yanko
How do I change or view my voicemail password?
How do I change or view my voicemail password? Written by Brooke Rhodes To edit or change your VM password. You can follow the star codes documentation attached or follow steps below inside the portal. Login to Portal Services>Voicemail Select the VM in question. Once inside the VM settings you can view or edit the VM password from this screen. !(https://storage.crisp.chat/users/helpdesk/website/1257590b-af4e-4897-8e75-819a0d1df61e/c1434514-6e04-4437-a010-4
How do I set up a Holiday schedule?
How do I set up a Holiday schedule? Written by Felix Yanko Holiday presets in a Time Condition make it simple to setup your holidays. Customize your Time Condition with Holidays by checking the box using presets. This example has Independence Day, Columbus Day, New Year's Day, and Christmas Day checked. !(https://storage.crisp.chat/users/helpdesk/we