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Core Guides and Process (my.voiply.com)
For our core customers, these guides apply to the my.voiply.com site. New customers will want to use Voiply Home or Voiply Online.
How to Disable SIP ALG on Popular Routers
Voiply home user guide on how to disable SIP ALG on the most popular routers.
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How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
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Supported Modems/Routers that work best with Voiply
Supported routers and modems
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How do I configure Grandstream Wave Softphone?
How do I configure Grandstream Wave Softphone? This article discribes how to manually setup your Grandstream Wave Softphone Written by Shea Georgetti Please note we suggest using the QR code for configuration, this article is if you need to manually configure the extension for any reason. Please see this article for easier setup: [http://support.voiply.com/knowledge-base/how-to-configure-grandstream-wave-using-a-qr-code](http://support.voiply.com/knowledge-base/how-to-configure
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How do I configure my Voicemail Greeting
How do I configure my Voicemail Greeting Written by Felix Yanko Simple Configuration: Press the Voicemail button on your phone or dial *97. 2. Enter your voicemail PIN when prompted (The default PIN is the extension number, extension 102 would have a PIN of 102 for example). 3. Enter option 5 for Advanced Options. 4. Press Option 1 to re
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How do I send SMS/text messages with my phone number?
How do I send SMS/text messages with my phone number? Written by Brooke Rhodes If you have not requested SMS to be setup on your number, please open a support chat with us to get that process started. If SMS to Email is enabled on your phone number you can then send and receive SMS using your DID. You will send the SMS message through your email account and the recipient will receive it to their phone as an SMS message. When someone sends an SMS message to your phone number you will re
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How do I forward calls?
How do I forward calls? Written by Brooke Rhodes Forwarding calls can be done one of two ways. To enable call forwarding ion the phone. Follow the steps below. Dial a star code *72 from your extension. Enter the destination number on which you wanted to forward the call. Destination number could be external 10 digit number or an internal extension. To disable the call forwarding from the phone you would need to dial a star code *73 from your phone.
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Adding a Recording for an Auto Attendant, voicemail box, or hold music
Adding a Recording for an Auto Attendant, voicemail box, or hold music Written by John Prechtl Recordings can be used for many different functions of your Voiply phone system, from Auto Attendant menu's, to voice mails. Please note that the max file size is 25MB, you can use https://online-audio-converter.com/ with these options to generate a new .wav file To upload a recording for an Auto Att
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Resolving Core platform phone issues
Troubleshooting Your Phone System Solutions for common phone issues. Written by Felix Yanko Step 1 Run our speed test and SIP ALG test to confirm there are no network issues. Speed Test SIP ALG Test If SIP ALG is detected, please use this article to disable it on your network modem/router: [How To disable SIP ALG](https://support.voiply.com/en-us/artic
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International Rates For Core Customers
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 Antarcti
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How to configure Zoiper 5 for Desktop
How to configure Zoiper 5 for Desktop This article will guide you through registering your extension on Zoiper 5 desktop Written by John Prechtl You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. Start by downloading the application - https://www.zoiper.com/en/voip-softphone/download/current While the application is downloading, please vis
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Grandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password.  Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user:  To setup a ring group in your business follow steps below. Login to Portal Services > Ring Groups Hit + sign on Ring Groups page to
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Voiply Star Codes
Voiply Star Codes Written by Shea Georgetti Star codes are used for various functions in the system. Please see below for the full list. Special codes beginning with * Please note that for *33 (eavesdrop) you will need to contact support for you PIN
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How do I setup an Auto Attendant / IVR?
How do I setup an Auto Attendant / IVR? Written by Ryan Lowe First you will need to login to your portal at https://my.voiply.com Second you will need to navigate to Services > Auto Attendant Then click the Orange plus symbol on the right: 
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. 
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion.  Hit Save O
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How do I setup a Time Condition?
How do I setup a Time Condition? Written by John Prechtl A Time Condition can help your business route your calls to the appropriate call flow throughout the day. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone num
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How do I change or view my voicemail password?
How do I change or view my voicemail password? Written by Brooke Rhodes To edit or change your VM password. You can follow the star codes documentation attached or follow steps below inside the portal. Login to Portal Services>Voicemail Select the VM in question. Once inside the VM settings you can view or edit the VM password from this screen. . Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
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How to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
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How do I Setup Find Me Follow Me?
How do I Setup Find Me Follow Me? Written by John Prechtl The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. To setup find me follow me. Follow steps below. Login to Portal Navigate to Services > Extension Select extension that you'd like to configure this on then click Call Routing button on the top right. Enable the follow me setting and configure how you'd like the follow me to work.
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How to forward Voicemail messages to Email
How to enable Voicemail messages to Email Written by Gohar Sultan This article can help you with enabling the setting to send your Voicemail message on your email address. To enable this feature please follow the steps below: Step 1: Log in to your online portal at https://my.voiply.com Step 2: Go under Services > Voicemail. Service>Voicemail **Step 3: **Click on your Voicemail ID e.g. 101
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Grandstream Standard Phone Manual and Installation Guide
Download User Manual Download Quick User Guide Download Installation Guide
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How to Forward Calls with Ring Groups
How to forward calls with ring groups.
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Grandstream DP750/DP720 Setup and Install Guide
Grandstream DP750/DP720 Setup and Install Guide Written by Ryan Lowe Download User Manual Download Quick User Guide Download Installation Guide
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Bluetooth Headset Guide
Bluetooth Headset Guide Helps connect bluetooth headsets to desk phones Written by Felix Yanko Download Bluetooth Headset Guide
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What headsets can I use with my 21xx phone?
What headsets can I use with my 21xx phone? Written by Brooke Rhodes The Grandstream 21xx phones support a number of headsets including bluetooth heads. Below is a list of all headsets compatible with the Grandstream 21xx and 17xx phones. . Navigate down to Preference ![](https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccb24-1162-4106
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How to Install the phone stand
How to install the phone stand This article will show the two different ways a stand can be put on Written by John Prechtl The desk phones come with 1 stand that can be setup to be used either mounted to a wall or on a desktop. Below you will see the examples on how to setup each. **1. Desktop ** For the desk the stand will be connected to the phone with the 2 clips at the top of the stand. ![](https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72c
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Grandstream Deluxe Phone Manual and Installation Guide
Grandstream Deluxe Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Quick User Guide [Download Installation Guide](https://voippromo.blob.core.windows.net/files/InstallGu
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How to Add a Custom Ring Tone
How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: https://support.voiply.com/en-us/article/finding-the-ip-address-of-your-phone-13jg0ck/ Next, enter the phones IP address into th
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Grandstream Conference Room Phone Manual and Installation Guide
Grandstream Conference Room Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Installation Guide
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What headsets can I use with my Grandstream 16xx phone?
What headsets can I use with my Grandstream 16xx phone? Written by Brooke Rhodes There are a number of headsets supported by the Grandstream 16xx phones. Below is a complete list of headsets compatible with the 16xx phones.
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Voiply Conference Moderator Controls
Voiply Conference Moderator Controls Written by Gohar Sultan Moderator controls are used to modify the state of the conference, such as lowering the volume, mute a participant, and such. Note: These controls are going to apply across the entire conference session. You cannot apply these controls to a single member. Energy: Energy level requir
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How to enable Page Feature on Phones
How to enable Page Feature on Phones Written by Gohar Sultan This guide will show you how to add Page feature on Deluxe and Receptionist Phones via the online portal. Programming a Page button on your phones is done from the endpoint in your Voiply Portal. Follow steps below to add the settings: Click on Services > Endpoints and selecting the MAC address of the phone you with to program. or Go to Services > Extensions a
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