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Core Guides and Process (my.voiply.com)
For our core customers, these guides apply to the my.voiply.com site. New customers will want to use Voiply Home or Voiply Online.
How to Disable SIP ALG on Popular Routers
How to Disable SIP ALG on Popular Routers Written by Shea Georgetti Modern routers are setup to check traffic and can interfere with VoIP Please click here to check SIP ALG: Click to check SIP ALG Optimal results displayed below: !(https://storage.crisp.chat/users/helpdesk/website/d76d0c0c-a14d-4398-98cb-3d53ed9dcc67/f87620db
How to Configure Grandstream Wave using a QR code
How to Configure Grandstream Wave using a QR code This article will help setup your Grandstream Wave softphone using a QR code found on your Voiply portal Written by John Prechtl Please note that when using this guide, you follow the directions closely. You will want to ensure you have adjusted the Register Expiration time, from 60 to 5. (Step 10) To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps b
Supported Modems/Routers that work best with Voiply
Supported routers and modems
Troubleshooting Your Phone System
Troubleshooting Your Phone System Solutions for common phone issues. Written by Felix Yanko Step 1 Run our speed test and SIP ALG test to confirm there are no network issues. Speed Test SIP ALG Test If SIP ALG is detected, please use this article to disable it on your network modem/router: [How To disable SIP ALG](https://support.voiply.com/en-us/artic
Adding a Recording for an Auto Attendant, voicemail box, or hold music
Adding a Recording for an Auto Attendant, voicemail box, or hold music Written by John Prechtl Recordings can be used for many different functions of your Voiply phone system, from Auto Attendant menu's, to voice mails. Please note that the max file size is 25MB, you can use https://online-audio-converter.com/ with these options to generate a new .wav file To upload a recording for an Auto Att
How do I configure Grandstream Wave Softphone?
How do I configure Grandstream Wave Softphone? This article discribes how to manually setup your Grandstream Wave Softphone Written by Shea Georgetti Please note we suggest using the QR code for configuration, this article is if you need to manually configure the extension for any reason. Please see this article for easier setup: [http://support.voiply.com/knowledge-base/how-to-configure-grandstream-wave-using-a-qr-code](http://support.voiply.com/knowledge-base/how-to-configure
How do I forward calls?
How do I forward calls? Written by Brooke Rhodes Forwarding calls can be done one of two ways. One way is via the phone itself. Please refer to quick user guides on how to accomplish this on the phones. To enable call forwarding in the portal. Follow the steps below. Login to Portal https://my.voiply.com Go to **Services>Extensions ** Select the extension you'd like to enable call forwarding on. Select Call Routing in the upper right hand corner.
How do I configure my Voicemail Greeting
How do I configure my Voicemail Greeting Written by Felix Yanko Simple Configuration: Press the Voicemail button on your phone or dial *97. 2. Enter your voicemail PIN when prompted (The default PIN is the extension number, extension 102 would have a PIN of 102 for example). 3. Enter option 5 for Advanced Options. 4. Press Option 1 to re
How do I send SMS/text messages with my phone number?
How do I send SMS/text messages with my phone number? Written by Brooke Rhodes If you have not requested SMS to be setup on your number, please open a support chat with us to get that process started. If SMS to Email is enabled on your phone number you can then send and receive SMS using your DID. You will send the SMS message through your email account and the recipient will receive it to their phone as an SMS message. When someone sends an SMS message to your phone number you will re
International Rates Please see below for our international rate charges Written by John Prechtl Country-Country Code-Rate Afghanistan 93 0.6334 Albania 355 0.1725 Albania Mobile 355MOB 0.6873 Algeria 213 0.1215 Algeria Mobile 213MOB 0.6150 American Samoa 684 0.0780 American Samoa Mobile 684MOB 0.0780 Andorra 376 0.0525 Andorra, Mobile 376MOB 0.3834 Angola 244 0.2079 Angola Mobile 244MOB 0.3093 Anguilla AI 0.1530 Antarcti
How to configure Zoiper 5 for Desktop
How to configure Zoiper 5 for Desktop This article will guide you through registering your extension on Zoiper 5 desktop Written by John Prechtl You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. Start by downloading the application - https://www.zoiper.com/en/voip-softphone/download/current While the application is downloading, please vis
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone
How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal Written by John Prechtl This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal. Supported Phones: Deluxe GXP2135 & Receptionist GXP2170 Important note: your devices inside the portal must be on the latest template. Maki
Grandstream GUI Password Login Information
GUI Password How to locate the GUI Password Written by Ryan Lowe Please note that any changes done via the GUI, if not researched and properly applied can impact your phone service. 1.) First, navigate to your Voiply portal. 2.) Once on the portal you will navigate to Services > Extensions. Click on any extension number. 3.) From there scroll to the bottom of the screen to locate your default GUI Password. !(https://storage.crisp.chat/users
Voicemail Advanced Options
Voicemail Advanced Options Additional voicemail configurations and settings Written by Ryan Lowe In this article we will cover Advanced Options configuration for your voicemail box. This function is similar to that of an Auto Attendant, but it does differ a bit. The Options you setup can be defined very simply and can be used to enhance the way your customers interact with the voicemail box. A few basic examples have been listed below, but they are not limited. Optio
How to setup Call Blocking
How to setup Call Blocking How to enable call blocking in the Voiply portal. Written by Ryan Lowe If you wish to block a number, you may do so from your Voiply Portal. Navigate to your portal and choose Services > Call Blocking Here you will see an overview of existing numbers setup in the portal. !(https://stor
Enable/Disable Do Not Disturb From Your Desk Phone
Enable/Disable Do Not Disturb From Your Desk Phone This article explains how to enable/disable do not disturb using your Grandstream desk phone Written by John Prechtl Do not disturb is a feature that can allow you to stop calls to your phone, and send them direct to voice mail. On the standard, deluxe, reception and wireless phones, if you see the DND symbol that means DND is enabled. The symbol looks like this: !(https://storage.crisp.chat/users/helpdesk/website/753507e1-72
How do I setup a Ring Group?
How do I setup a Ring Group? Written by Brooke Rhodes A Ring Groups allow you to join multiple extensions to ring all at once, round robin or in a specific order. They are useful for efficiently distributing calls throughout a business. Ring groups can include extensions, and/or 10 digit phone numbers (entered sans dashes,5555555555) To setup a ring group in your business follow steps below. Login to Portal Services > Ring Groups Hit + sign on Ring Groups page to
How do I setup an Auto Attendant / IVR?
How do I setup an Auto Attendant / IVR? Written by Ryan Lowe First you will need to login to your portal at https://my.voiply.com Second you will need to navigate to Services > Auto Attendant Then click the Orange plus symbol on the right: !(https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72ceac/
Voiply Star Codes
Voiply Star Codes Written by Shea Georgetti Star codes are used for various functions in the system. Please see below for the full list. Special codes beginning with * Please note that for *33 (eavesdrop) you will need to contact support for you PIN
How to setup Zoiper Mobile Softphone
How to setup Zoiper Mobile Softphone Getting started with Zoiper Mobile Written by John Prechtl Zoiper is a softphone application that allows you to make and receive calls from the Voiply system using your mobile phone. You may gather the information to help you with setup from Services > Softphones > then use the dropdown to select your account. Go to the App Store on your phone and download Zoiper [Play Store Download](https://play.google.com/store/apps/details?id=com.zoiper
Setting up a new portal user.
Setting up a new portal user. How to create a new my.voiply.com portal user. Written by Ryan Lowe 1.) Log into https://my.voiply.com with your existing username and password. 2.) Select Home, then user manager: 3.) Click the Orange plus symbol to add a new user: !(https://storage.crisp.chat/users/helpdesk/website/2ba2
How to Setup Hold Music
How to Setup Hold Music This article will help explain how to upload and activate hold music Written by John Prechtl To get started, log into your Voiply portal by going to https://my.voiply.com. After that follow the steps below to upload and to activate your hold music. There are two ways to upload hold music. The first way is best for single files, and will get you started in under 10 minutes! Single File Hold Music From your Voiply Portal, Cli
Register Cordless Phone with Base Station
Register Cordless Phone with Base Station Written by Felix Yanko On the Grandstream DP750 Base station, press and hold the Radio/Page button for 7 seconds until the Radio icon starts blinking to start Subscription process. Or Access web UI, and press Subscribe icon to Open Subscription. On the handset, press “Subscribe” softkey if available on the main screen or access Menu > Settings > Registration > Register while the Grandstream DP750 Radio icon is blinking. _Note: “Sub
How to Setup Distinctive Ring Tones
How to Setup Distinctive Ring Tones This article describes how to setup a distinct ring tone matching different inbound caller ID numbers Written by John Prechtl The idea behind distinctive ring tones is to have a different ring tone play for different situations. Many customers want to have a different internal extension to extension ring tone from what they hear when someone from the outside calls. This article will explain how to properly set this up. First, you will need
Recording Calls This will explain how to enable recording and where to listen to the recorded calls Written by John Prechtl To get started, log into your Voiply port by going to https://my.voiply.com. After that follow the steps below to start getting your calls recorded. From your portal , Select Services > Extensions
Importance of Quality of Service
Importance of Quality of Service Quality of Service Explained Written by Shea Georgetti What is Quality of Service? Quality of Services also known as QoS allows for prioritizing VoIP traffic over other types of data traffic such as video, Instant Messaging, or FTP. Imagine everyone on a network streaming music, video, or browsing the internet. A call comes into your network. QoS job is to make sure your call gets the proper bandwidth, and highest prioritization. This will ensure y
How do I setup a Time Condition?
How do I setup a Time Condition? Written by John Prechtl A Time Condition can help your business route your calls to the appropriate call flow throughout the day. For example, if you wanted calls to your phone number to ring an auto attendant during business hours, but got to a mailbox after hours, you would first create the Time Frame setting. For the During Hours option, select the auto attendant. For the After Hours setting, select the mailbox. Then go to the settings for the phone num
How do I use conference bridge?
How do I use conference bridge? Written by Brooke Rhodes Conference bridges allow users to schedule and manage pre-planned conference calls. Voiply offers up to 25 participants to call in and join. To setup a Conference Bridge in the portal you'll need to follow the steps below. **Login **to Portal Services>Conference Center Right hand side press the + to add a new conference bridge Setup new Extension (be sure to not use and existing extension number) Hit Save O
How to Conference a Call (3 Way Calling)
How to Conference a Call (3 Way Calling) Written by Ryan Lowe 1. When you have the first party on the Line, you can press the Conference button. 2. You will get a dial tone after pressing Conference, then dial the party you are trying to reach. After you dial the number, then press Dial on the phone. !(https://storage.crisp.chat/users/helpdesk/web
How to Associate your Extension with your Portal User Account
How to Associate your Extension with your Portal User Account This article will describe how to associate your portal user account with your extension and learn about the benefit of this Written by John Prechtl There are several benefits of associating your user account with your extension(s). Several being the added ability to download contacts from your portal directly to your phone, seeing voice mails for your extension right from the main portal dashboard and several others.
How do I Setup Find Me Follow Me?
How do I Setup Find Me Follow Me? Written by John Prechtl The Find Me feature attempts to locate you by dialing a list of extensions or phone numbers until you accept or reject the call. To setup find me follow me. Follow steps below. Login to Portal Navigate to Services > Extension Select extension that you'd like to configure this on then click Call Routing button on the top right. Enable the follow me setting and configure how you'd like the follow me to work.
Configuring Call Routing on Cordless Phones (DP750/DP720)
Configuring Call Routing on Cordless Phones Written by Felix Yanko The VoIPLy cordless phone supports 3 types of hunting groups as described below: In the examples below, we consider that all handsets are in same hunting group and only the type of hunting group differs. Circular Routing The base station will note which handset answered the last call, and forward the call to the next available handset in round-robin fashion. !(https://storage.crisp.chat/users/helpdesk/website
Grandstream Standard Phone Manual and Installation Guide
Download User Manual Download Quick User Guide Download Installation Guide
How to Forward Calls with Ring Groups
How to forward calls with ring groups.
How to Warm Transfer
How to Warm Transfer A guide on how to perform an attended transfer Written by Ryan Lowe Attended Transfer (Warm Transfer): 1.) Press any open line key to make a new call and the active LINE will be placed on hold automatically. (An open line can be anything that is not assigned on your phone. For the GXP2153 it will be the keys 2-4, and for the GXP1625 it will be key 2) 2.) Once the call is established, press transfer button followed by the LINE button of the held line to transf
How do I change or view my voicemail password?
How do I change or view my voicemail password? Written by Brooke Rhodes To edit or change your VM password. You can follow the star codes documentation attached or follow steps below inside the portal. Login to Portal Services>Voicemail Select the VM in question. Once inside the VM settings you can view or edit the VM password from this screen. !(https://storage.crisp.chat/users/helpdesk/website/1257590b-af4e-4897-8e75-819a0d1df61e/c1434514-6e04-4437-a010-4
How to forward Voicemail messages to Email
How to enable Voicemail messages to Email Written by Gohar Sultan This article can help you with enabling the setting to send your Voicemail message on your email address. To enable this feature please follow the steps below: Step 1: Log in to your online portal at https://my.voiply.com Step 2: Go under Services > Voicemail. Service>Voicemail **Step 3: **Click on your Voicemail ID e.g. 101
Grandstream DP750/DP720 Setup and Install Guide
Grandstream DP750/DP720 Setup and Install Guide Written by Ryan Lowe Download User Manual Download Quick User Guide Download Installation Guide
Bluetooth Headset Guide
Bluetooth Headset Guide Helps connect bluetooth headsets to desk phones Written by Felix Yanko Download Bluetooth Headset Guide
Grandstream Deluxe Phone Manual and Installation Guide
Grandstream Deluxe Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Quick User Guide [Download Installation Guide](https://voippromo.blob.core.windows.net/files/InstallGu
Call Screen Setup
Call Screen Setup How to use the call screen function Written by Ryan Lowe From Services > Extensions select the extension you would like to enable call screen on. Scroll down the page until you locate Call Screen, set to True and then scroll back to the top and press Save: When
What headsets can I use with my 21xx phone?
What headsets can I use with my 21xx phone? Written by Brooke Rhodes The Grandstream 21xx phones support a number of headsets including bluetooth heads. Below is a list of all headsets compatible with the Grandstream 21xx and 17xx phones. !(https://storage.crisp.chat/users/helpdesk/website/a11c37f6-9e1a-4339-b0ca-7575d14d9c1a/42948436-68ea-4d71-bc99-806f
What headsets can I use with my Grandstream 16xx phone?
What headsets can I use with my Grandstream 16xx phone? Written by Brooke Rhodes There are a number of headsets supported by the Grandstream 16xx phones. Below is a complete list of headsets compatible with the 16xx phones.
How to Install the phone stand
How to install the phone stand This article will show the two different ways a stand can be put on Written by John Prechtl The desk phones come with 1 stand that can be setup to be used either mounted to a wall or on a desktop. Below you will see the examples on how to setup each. **1. Desktop ** For the desk the stand will be connected to the phone with the 2 clips at the top of the stand. !(https://storage.crisp.chat/users/helpdesk/website/753507e1-7291-4511-9d45-6754be72c
Setting a Ring Tone for your phone.
Setting a Ring Tone for your phone. Ring Tone setup for Standard and Deluxe phones. Written by Ryan Lowe Standard Model Phone: Press the Menu button (the Circle in the middle of the directional keys). Navigate down to Preference !(https://storage.crisp.chat/users/helpdesk/website/7b0623e0-0c52-47cc-b108-f13270b8f875/02eccb24-1162-4106
Grandstream Conference Room Phone Manual and Installation Guide
Grandstream Conference Room Phone Manual and Installation Guide Written by Shea Georgetti Download User Manual Download Installation Guide
How to Add a Custom Ring Tone
How to Add a Custom Ring Tone This article describes how to add a custom ring to to your Deluxe and Reception model phones Written by John Prechtl First, you will need to get the IP address from your phone. If you need assistance please follow this article: https://support.voiply.com/en-us/article/finding-the-ip-address-of-your-phone-13jg0ck/ Next, enter the phones IP address into th
Voiply Conference Moderator Controls
Voiply Conference Moderator Controls Written by Gohar Sultan Moderator controls are used to modify the state of the conference, such as lowering the volume, mute a participant, and such. Note: These controls are going to apply across the entire conference session. You cannot apply these controls to a single member. Energy: Energy level requir
How to enable Page Feature on Phones
How to enable Page Feature on Phones Written by Gohar Sultan This guide will show you how to add Page feature on Deluxe and Receptionist Phones via the online portal. Programming a Page button on your phones is done from the endpoint in your Voiply Portal. Follow steps below to add the settings: Click on Services > Endpoints and selecting the MAC address of the phone you with to program. or Go to Services > Extensions a