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How do I configure Grandstream Wave Softphone?

How do I configure Grandstream Wave Softphone?

This article discribes how to manually setup your Grandstream Wave Softphone

Written by Shea Georgetti

Please note we suggest using the QR code for configuration, this article is if you need to manually configure the extension for any reason. Please see this article for easier setup: 

Download the App from the Google Play Store or Apple App Store. Search "GrandStream Wave"

Launch App on your phone. Go to Settings on the bottom left, Account Settings, and hit the + sign to create a new account. New Account will be a Generic Account (SIP Account) Once you created an account. Select the account and hit edit account.

Please visit your portal at to gather your login information.

Under Services > Softphone select your extension and you will be presented with the manual configuration information.

Account Name - Customer Preference
SIP Server
SIP Authentication ID
Voicemail User ID \97

SIP Server, UserID, Authentication ID, and Password will be provided by an on boarding specialist.

There are some changes that can be made to the softphone to accomplish a more reliable connection over Wifi and 4G/3G

SIP Settings

We recommend to turn on Only Accept SIP request from known servers, Change Registration Expiration to 5.

DNS mode Set to SRV

Recommended Codec change to lower bandwidth usage. Setting under Codec Settings, Preferred Vocoder Change both Wi-Fi and 4G/3G to G729

If using IOS by default WiFi Only is enabled. Disable this under advanced settings to allow registration/calls via 3G/4G connection

Updated on: 04/21/2021

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