Run our speed test and SIP ALG test to confirm there are no network issues.
If SIP ALG is detected, please use this article to disable it on your network modem/router: http://support.voiply.com/get-started-here/how-do-i-s/how-to-disable-sip-alg-on-popular-routers
If the line buttons on the phone are red, try rebooting the phone
If your phone is not getting an IP address, make sure the network cable is plugged into the LAN port of the phone and also into your router/switch.
If calls are not routing properly verify the phone number action is set in the Voiply portal. Change the destination to your extension number if you are having issues.
Please note changes in the portal can take up to 15 minutes to take effect.
If you are still having trouble please chat with us for assistance!