The idea behind distinctive ring tones is to have a different ring tone play for different situations. Many customers want to have a different internal extension to extension ring tone from what they hear when someone from the outside calls. This article will explain how to properly set this up.
First, you will need to get the IP address from your phone. If you need assistance please follow this article: http://support.voiply.com/troubleshooting/phone-troubleshooting/finding-the-ip-address-of-your-phone
Next, enter the phones IP address into the address bar of a web browser, press enter. the page that loads is your phones web interface. The default username is "admin" and the default password is "admin" as well. Type in the credentials and press "Login"
Next, navigate to the Accounts drop down>Account 1>Call Settings
Next, under "Matching Incoming Caller ID" you can enter rules that allow different ring tones to play depending on who is calling. You can see 3 examples below in the screen shot.
- In this example lets assume all of your internal extensions start with a 1, such as 101, 102, 103, and you want all of these to ring with a different tone than your main account ring tone. Set 1xx, the xx act as wild cards telling the phone to ring differently for any extension in the 100-199 range. This works exactly the same for 2xx, 3xx, 4xx, etc.
- This example is if you want all 1800 numbers to have a different ring tone that is different from your main account ring Tone. The last 7 numbers are all wild cards. Adjust appropriately to your needs.
- This example shows 1 specific number setup to ring with a different tone different from your main account ring tone
There are many examples and scenarios that can be setup here, but the 3 examples above should give a good idea of how this works with your Grandstream phone. Please feel free to chat with us in the bottom right hand corner of your screen with any questions!