How to add a BLF, Call Park or Speed dial to a Deluxe & Receptionist Phone

This article will walk you through adding BLF, Calls Parks or Speed dials to your phone from the Voiply Portal

Written by John Prechtl

This guide will show you how to add BLFs, Speed Dials, Call Parks to our Deluxe and Receptionist Phones via the online portal.

Supported Phones: Deluxe GXP2135 & Receptionist GXP2170

Important note: your devices inside the portal must be on the latest template. Making changes to this template can cause your phones to stop working. If you'd like for us to complete this task for you please email support@voiply.com or chat with us online and we'll schedule time to complete this.

Check what version of the template your on in the portal under Services > Endpoints. If it doesn't say grandstream/gxp21xx-live X you're not on the correct version.

BLF key - An indicator which monitors another user's extension and will be illuminated when they are on an active call.
Call Parking - A key which allows a call to be parked, or a parked call to be monitored or retrieved.
Speed Dial- Ability to add a line for a quick dial.

Please note: When programing any of the following features be sure to leave at least the first 4 keys open when starting your setup. Any keys that are setup for a BLF after key 8 must be setup with LDAP search instead of BLF

Programming a BLF :

Programming a BLF is done from the endpoint in your Voiply Portal. You can get to these settings by going to Services > Endpoints and selecting the MAC address of the phone you with to program.
or Go to Services > Extensions and select the extension of the person you wish to program. From here you will see under Device Provisioning the MAC address, click on this MAC address and it will take you to the endpoint configuration (pictured below).

From here we will program the actual BLF. This will be under they Keys section.

For the example we will setup a BLF button to monitor extension 550.

Please see below for an explanation of each section:

Category Type of button to be configured
Line Button to be programmed on the phone itself
Expansion Buttons to be programmed on an Expansion Module
Key This is the BUTTON of the phone it will be programmed to. Start on key 4 and beyond
for "lines" to be available, if these are programmed your phone will lose the ability to take multiple calls.
Type The type of key you wish to program, In this case we will choose BLF under the Grandstream subsection.
Line The line number that is programmed on the phone. Almost ALWAYS will be 1
Value Extension you with to have monitored
Extension Also the extension you wish to monitor
Label What will be displayed on the phone for that button.

After filling in the information needed you can click save and this will save the BLF. It will look like the example below.

This example will have the BLF on the second button on the left side of the phone to monitor extension 550

Any keys that are setup for a BLF after key 8 must be setup with LDAP search instead of BLF

Please reboot your phone for changes to take effect.

Programming a Call Park:

The same as programming a BLF , a Call park is done from the endpoint (phone) itself. You can get to these settings by going to Services > Endpoints and selecting the MAC address of the phone you with to program.
or
Go to Services > Extensions and select the extension of the person you wish to program. From here you will see under Device Provisioning the MAC address, click on this MAC address and it will take you to the endpoint configuration (pictured below).

For the example we will setup a two Call parks on a deluxe phone.

Category Type of button to be configured
Line Button to be programmed on the phone itself
Expansion Buttons to be programmed on an Expansion Module
Key This is the BUTTON of the phone it will be programmed to. Start on key 3 and beyond for "lines" to be available, if these are programmed your phone will lose the ability to take multiple calls.
Type The type of key you wish to program, In this case we will choose Call Park under Grandstream
Line The line number that is programmed on the phone. Almost ALWAYS will be 1
Value For call parks the value is park+*5901 where 5901 is the number it is parked on, For a second call park it would be park+*5901 etc
Extension This will match the Value of the call park park+*5901
Label What will be displayed on the phone for that button.

After filling in the information needed you can click save and this will save the Call Park. It will look like the example below.

This Example will add two Call parks on the second and third button on the phone with the label showing Call Park 1 and Call Park 2.

Please note: It is best practice to not place call parks after key 8.

Please reboot your phone for changes to take affect.

Programming a Speed Dial

The same as programming a BLF and Call parks, a Speed Dial is done from the endpoint (phone) itself. You can get to these settings by going to Services > Endpoints and selecting the MAC address of the phone you with to program.
or
Go to Services > Extensions and select the extension of the person you wish to program. From here you will see under Device Provisioning the MAC address, click on this MAC address and it will take you to the endpoint configuration (pictured below).

For the example we will setup a two Call parks on a deluxe phone.

Category Type of button to be configured
Line Button to be programmed on the phone itself
Expansion Buttons to be programmed on an Expansion Module
Key This is the BUTTON of the phone it will be programmed to. Start on key 3 and beyond for "lines" to be available, if these are programmed your phone will lose the ability to take multiple calls.
Type The type of key you wish to program, In this case we will choose Speed Dial under Grandstream
Line The line number that is programmed on the phone. Almost ALWAYS will be 1
Value For speed dials the value is the 10-digit phone number without dashes or any other characters
Extension This will match the Value of the speed dial
Label What will be displayed on the phone for that button.

After filling in the information needed you can click save and this will save the speed dial. It will look like the example below.

Please reboot your phone for changes to take effect.

Programming an Expansion Module with the receptionist phone.

This setup will be the exact same as the steps above. The ONLY difference is that for the Category you will choose Expansion.

Keep in mind with the expansion module, The left side is Odd keys , the right side is Even keys.

Please see the example below on how BLF's would be programmed on an expansion module. Notice it is the same setup the only change is the Category.

Receptionist Expansion setup:

Receptionist Phone with BLF and expansion with BLF:

Please reboot your phone for changes to take effect.

Updated on: 01/10/2024

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